Collection Officer

Magna Credit Limited was established in January 2025 with a clear vision to empower underserved communities in Kenya through accessible and sustainable financial solutions. We recognized the urgent need for a financial services provider that could bridge the gap between traditional banking and the unique needs of individuals and small businesses in our community.

Role Overview

As a Collection Officer at Magna Credit Limited, you will be crucial in managing the performance of outstanding loans, ensuring timely repayment, and recovering delinquent accounts ethically. This role requires strong negotiation and communication skills, as well as a willingness to conduct field visits in various areas.

Job Responsibilities:

• Monitor daily loan performance and follow up on due, overdue, and upcoming repayments.
• Negotiate repayment plans and recover delinquent loans ethically.
• Conduct field visits to verify client details and assess repayment capacity.
• Maintain accurate client interaction records on the Super lender system.
• Meet daily and monthly collection targets and KPIs.
• Educate clients on financial literacy and loan obligations.
• Ensure compliance with company policies and regulatory standards.

Requirements & Qualifications:

• Diploma or Bachelor's Degree in a business-related field (Finance, Marketing, Economics).
• 1-2 years' experience in collections, sales, or microfinance.
• Strong negotiation, communication, and interpersonal skills.
• Proficiency in mobile and computer- based reporting tools.
• Willingness to work in rural or underserved areas.