The Co-Working Space Business Concierge role at Sawari Hospitality Solutions is essential for maintaining a premium and highly functional co-working environment. This role is primarily focused on delivering exceptional member hospitality and providing comprehensive business support, ensuring a seamless and engaging experience for all clients and guests.
Key Responsibilities
Member Experience & Hospitality
- Welcome members and guests with a professional, genuine, and friendly demeanor.
- Provide personalized assistance — from greeting clients to arranging coffee, catering, or meeting room setups.
- Anticipate member needs and consistently create memorable moments through thoughtful touches and proactive service.
- Maintain a clean, organized, and inviting front desk and communal environment.
Business Support
- Assist members with administrative tasks such as printing, scanning, mail handling, and booking meeting rooms.
- Manage incoming/outgoing mail, deliveries, and courier services efficiently.
- Support new member onboarding by conducting tours, introductions, and workspace setup.
- Serve as a resource for local services — restaurants, hotels, transport, and corporate amenities.
Community Engagement
- Foster relationships and build a welcoming, connected community among members.
- Assist in planning and executing member events, workshops, and networking sessions.
- Gather feedback to continuously enhance the member experience.
Operations & Coordination
- Coordinate with cleaning, maintenance, and security teams to ensure smooth daily operations.
- Monitor and restock office supplies, coffee stations, and hospitality items.
- Maintain accurate records for bookings, member inquiries, and billing support where required.
- Uphold brand standards and contribute to process improvements that elevate the member journey.
Qualifications and Experience
The ideal candidate will possess the following qualifications and attributes:
- A bachelor’s degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
- 2+ years of experience in hospitality, customer service, or front-of-house operations (preferably in hotels, co-working, or premium service environments).
- Tech-savvy with proficiency in office systems, CRM platforms, and booking software.
- Excellent verbal and written communication skills, interpersonal finesse, and problem-solving capabilities.
- A high level of integrity, with the ability to handle confidential and sensitive information with the utmost discretion and professionalism.
- Highly organized with strong attention to detail and the ability to multitask under pressure.
- A warm, professional presence with a genuine passion for people and the service industry.
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