Marketing and CommunicationsFull-TimeSenior-level(6+ yrs)
Job Description
The Cluster Marketing & Communications Manager serves as a key brand ambassador at The Fairmont Norfolk, a historic luxury hotel in Nairobi. This role is responsible for representing the properties through media engagement, strategic partnerships, and curated guest experiences, ensuring full alignment with the global brand standards of Fairmont Hotels & Resorts and Accor. Reporting to the Cluster General Manager, the position involves driving revenue growth and maintaining the brand's prestigious market presence.
Responsibilities
Develop and implement integrated marketing strategies to drive revenue across rooms, food & beverage, spa, retail and experiences for both properties.
Work closely with revenue management, sales and operations teams to align marketing initiatives with commercial targets.
Conceptualize and deliver promotional campaigns, seasonal offers and marketing initiatives designed to increase bookings and guest engagement.
Manage relationships with creative agencies, PR agencies, digital partners and external vendors to ensure effective campaign delivery.
Provide clear briefs, oversee deliverables and ensure partners adhere to brand standards and timelines.
Support the integration of sustainability and responsible tourism initiatives within marketing and brand storytelling.
Highlight environmental stewardship and community partnerships through communications and campaigns.
Collaborate with cross-functional teams including sales, revenue, operations and finance to ensure marketing initiatives support business objectives.
Provide guidance and coordination across internal teams and external partners to ensure successful execution of marketing activities.
Oversee public relations initiatives including media relations, press coverage and brand partnerships.
Conceptualize and execute brand activations, events and experiences that enhance guest engagement and brand visibility.
Oversee digital marketing channels including website, social media and digital campaigns.
Develop strategic partnerships with brands, tourism stakeholders and lifestyle partners to enhance brand visibility.
Requirements & Qualifications
Minimum 5 - 8 years of experience in Digital/marketing/communications, preferably in a hotel or travel industry environment.
Excellent English written and verbal communication skills required.
Proficiency in Word, Excel, and Database management software.
University education preferred (BA/BSc/HND).
Must be extremely organized, detail-oriented, professional, and a self-motivated team-player with excellent interpersonal skills.
Ability to work well under pressure and manage stakeholder expectations from each property.
Experience with or contacts within the Global media marketplace are an asset.
Marketing and PR agency experience is an asset.
Understanding of loyalty and customer relationship management.
Market research capabilities for competitor reviews.
Dynamic and confident individual with good time management and prioritizing capabilities.
Strong attention to detail and the production of high-quality work.
Project management skills.
How to Apply
Interested and qualified candidates should apply online by visiting the official Fairmont application portal hosted on SmartRecruiters: Apply Here.
How to Apply
Interested and qualified candidates should apply online via the following link: Fairmont Hotels & Resorts - SmartRecruiters. This link will direct you to the application portal to submit your details.
