The role of the Chief Technology Officer (CTO) involves leading the overall technology strategy in alignment with business goals and expansion plans, particularly supporting multi-property hospitality operations. The CTO is responsible for developing and executing a scalable technology roadmap, advising executive leadership on emerging technologies, managing cybersecurity, and ensuring regulatory compliance across operating markets.
Key Responsibilities:
- Lead the overall technology strategy aligned with business goals and expansion plans.
- Develop and execute a scalable technology roadmap supporting multi-property hospitality operations.
- Advise executive leadership on emerging hospitality technologies, cybersecurity risks, and digital transformation opportunities.
- Establish and enforce robust cybersecurity frameworks, IT governance policies, and risk management controls.
- Oversee data protection, privacy compliance, fraud prevention, and surveillance technologies.
- Ensure compliance with hospitality, financial, licensing, and data protection regulations across operating markets.
- Lead incident response, disaster recovery, and business continuity planning.
- Oversee architecture, integration, and performance of hospitality platforms including e.g Property Management Systems (PMS), Point of Sale (POS), Custom ERP systems etc.
- Ensure high system uptime, network reliability, scalability, and rapid issue resolution across all properties.
- Drive adoption of AI and Machine Learning solutions to improve operations, security, revenue optimization, and guest experience.
- Optimize cloud infrastructure, APIs, microservices, and DevOps processes.
- Champion automation, system efficiency, and cost optimization initiatives.
- Lead vendor selection, negotiation, and performance management for technology partners.
- Collaborate closely with Operations, Finance, Sales & Marketing, and Guest Relations teams to support business initiatives and service enhancements.
- Lead and mentor IT Infrastructure, Software, Network, Security, and Property-Based IT teams.
- Track and report on technology KPIs including uptime, cybersecurity incidents, adoption rates, and cost efficiency.
Qualifications & Experience:
- Bachelors Degree in Computer Science, Information Technology, Engineering, or related field.
- Masters Degree in IT, Computer Science, or a related discipline (preferred).
- Certifications such as CISSP / CISM, Cloud Architect Certifications (AWS, Azure, GCP), PMP or equivalent are highly desirable.
- Minimum 7 years experience in technology leadership, with at least 3 years in hospitality, travel, tourism, or high-service environments.
- Strong expertise in cybersecurity, IT governance, and regulatory compliance.
- Proven experience managing multi-property hospitality systems at scale.
- Deep understanding of PMS, POS, booking engines, channel managers, payment systems, and guest technologies.
- Strong knowledge of cloud infrastructure, security architecture, DevOps, and system integrations.
- Excellent leadership, communication, and stakeholder management skills.
- Strategic thinker with strong execution capability.
