Chief of Staff, Office of the COO

Responsibilities

Program & Delivery Design

• Coordinate cross-functional design and review processes to ensure alignment across Learning, Research, Country, Finance, Government Relations, and Fundraising.
• Ensure that insights from research, implementation experience, and stakeholder feedback are integrated into program refinements.
• Collaborate with Learning and Data to ensure program design choices are reflected in measurable indicators and operational targets.
• Support standardization of delivery approaches across countries while maintaining contextual flexibility.

Organizational Execution and Decision Processes

• Facilitate cross-functional review and refinement of EIDU’s core organisational metrics and operational targets, in collaboration with Learning, Data, and Strategy.
• Define clear decision “triggers” that connect performance indicators to strategic and operational actions and escalation pathways.
• Strengthen how data is used across countries and functions to improve focus, efficiency, and execution discipline at scale.

Organizational Planning

• Lead cross-functional alignment on annual goals and quarterly planning cycles.
• Ensure operational targets and key metrics are embedded within planning and review processes.
• Develop content and agendas for senior leadership meetings, ensuring data and progress against targets inform strategic prioritisation.
• Align staffing and funding plans with organizational goals and priorities in collaboration with People and Finance.

Strategic Initiatives & Organizational Priorities

• Drive or support high-priority cross-cutting initiatives identified by the COO, such as risk management, strategic procurement, cross-country coordination, or expansion efforts.
• Provide structured analytical and execution support to senior leaders on time-bound strategic priorities.

Requirements

• Passion for Impact: A strong desire to use your skills for positive social change.
• Education: Bachelor’s degree, preferably including analytical coursework.
• Experience: 5–8 years of experience in management consulting, strategy and operations, business intelligence, product or program management, or similar fields.
• Contextual Knowledge: Experience working in or supporting organizations operating in low-resource or Global South contexts.
• Stakeholder Management: Proven ability to influence senior stakeholders and drive cross-functional initiatives.
• Preferred: Entrepreneurial or startup experience.