Chief Hostess

Core Duties and Responsibilities

• Balance multiple tasks such as taking reservations with seating customers in the restaurant.
• Welcome customers to the restaurant and ask them if it is their first time at the restaurant.
• Ask if there are any special requirements or preferences for seating.
• Clean the front of the restaurant, particularly the door handles and windows.
• Communicate with the wait staff in order to know what areas of the restaurant to seat customers.
• Always maintain a smile regardless of actual attitude or personal matters you are dealing with.
• Say goodbye to customers as they leave the restaurant and also encourage customer return, hoping to see them again.
• Required to answer the phone, take reservations, and in some cases take-out orders.
• Look into the complaints made by the customers and see to it that they are rectified quickly.
• Liaise between the other employees and the management and act as a mediator in case of a dispute.
• Train inexperienced staff in hospitality.
• Report about everyday business of the restaurant to the management and bring any problems to their notice.
• Give creative inputs in the design of the restaurant.
• Act as a way of communication between the kitchen and the restaurant staff.

Job Specifications and Qualifications

Candidates must meet the following criteria:

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years previous experience in hospitality or service.
• Proficiency in Ms Office Suite.

Key Competencies

The ideal candidate possesses the following core skills:

• Customer Centricity skills
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced, high-energy environment
• Excellent organizational skills and attention to detail
• Flexibility
• Ability to work cohesively as part of a team
• Leadership skills