The Business Support Manager will be a member of the NBC Business Support Team with the responsibility for the delivery of turnaround strategies to a portfolio experiencing financial stress. This role involves taking responsibility for determining the objectives, strategies, and actions needed to address business-risk issues, reduce the Bank’s risk, and achieve long-lasting turnaround solutions so that the customer can be returned to a Relationship Manager/Officer in the Corporate/Business Banking Department.
The role also acts as a point of contact for the Country BS team throughout EWL to discuss specific problems, and recommending solutions or strategies, acting in capacity in the absence of the BS&CR Team Leader. The manager will also act as a liaison for the department with Legal, RCU, Finance, and BS – Africa.
Key Outputs by Area
Sales and Service (20%)
Lead detailed negotiations with customers, sometimes in conjunction with Relationship Managers/Officers, regarding agreement to and implementation of strategy (e.g., new lending propositions, terms, and conditions of continuing Bank support).
Manage customer relationships professionally, communicating often uncomfortable messages to increase customer satisfaction and enhance the NBC’s Brand.
Identify sales opportunities, progressing these in partnership with Relationship Managers/Officers and Group companies where appropriate.
Ensure appropriate pricing is achieved in liaison with business.
Creation and updating of CCRS / Credit Applications ensuring mandatory policy and procedures have been adhered to and that technical and security matters are correct.
Business Management (75%)
Lead discussions with Relationship Managers/Officers to identify Bank risk, Business risk, and critical issues for specific customers. Lead proactive formulation and implementation of strategies to improve Business and Bank risk.
Actively manage customers, through customer visiting, to ensure business and banking risk issues are addressed in a timely manner.
Obtain customers’ commitment to implement appropriate strategies and actions to improve business and Bank risk.
Monitor customers’ progress by appraising results revealed by their reporting packages, reviewing / quantifying business and Bank risk.
Sanction reviews and renewals of lending propositions, and strategies and actions to improve risk in the Country BS portfolio.
Liaise with group Companies to ensure coherent management of customers, where there are mutual relationships.
Act as a reference point for customer relationship and credit teams for discussions on specific cases or where more general input from a BS “specialist” is required.
Develop network of contacts internally and also with local external professionals in order to maximize effectiveness in assisting customers.
Promote the BS team to internal audiences (including relationship and credit teams and group companies) and professionals.
Where appropriate, manage the use of professionals including accountants, turnaround managers, solicitors, and property professionals, obtaining customer’s agreement to their use, preparing instructions, and reviewing results.
Transfer account responsibility out of team when appropriate, including possibly to a Corporate Recovery Team.
Ensure data integrity is maintained.
Raise provision if required.
Prepare and submit reports to Exco, the local Board, and its sub-committees when required.
Staff Management (5%)
Responsible for a small section within the Team.
Set objectives, drive performance, and provide feedback to ensure targets are met.
Use management information to monitor and provide feedback to ensure targets are met.
Identify risk skills gaps and communicate and meet identified training needs by effective coaching and counseling.
Provide assistance and advice to team members in formulating strategies regarding the more complicated accounts in their own portfolios.
How to Apply
To apply for the Business Support Manager position, use the following link: