At Human Capital Outsourcing Limited, the Branch Operations Manager is responsible for overseeing daily branch operations, managing team performance, managing administrative duties, and driving business growth in Kirinyaga.
Key Responsibilities
Carrying out opening duties by heading team briefs and assigning employees their daily tasks.
Supervising and managing staff at the branch level to ensure performance targets are met.
Managing office operations such as rent payments, permits, petty cash, and any other payments.
Training and coaching new staff so that they understand company products and services.
Overseeing and monitoring the performance of staff portfolios.
Analyzing the market and advising on risks and how to mitigate them.
Assessing local market conditions and identifying current and prospective opportunities.
Ensuring branch goals and targets are met.
Marketing the branch within the community to attract business.
Carrying out closing duties by reconciling daily collections, disbursements, and ensuring they are captured correctly on the system.
Traveling across the area for business development.
Skills & Requirements
Bachelor’s degree in Business Administration or any other business-related course.
Minimum of 2 years of experience in leadership specifically from the microfinance / microcredit industry.
Ability to manage multiple sales teams and deliver results.
Ability to work under pressure.
Strong leadership skills.
Proactive and a good listener.
Good performance management skills.
Superior organizational and time management skills.
