APA Life Assurance Company Ltd is seeking a qualified Branch Manager for their Machakos branch. The position is responsible for overseeing branch operations, managing underwriting, driving business growth, building customer relationships, and supervising regional staff to achieve organizational targets.
Key Primary Responsibilities
Building and strengthening business relationships with existing and prospective clients to achieve performance targets.
Developing and constantly updating underwriting service standards and manuals in line with the customer service charter.
Achieving departmental service standards in processing, approval, and release of crucial documents within set Turn Around times.
Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio.
Collecting outstanding premium within the credit control policy.
Managing the implementation of internal and external audit recommendations within the agreed timelines.
Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs.
Supervising unit managers (APA Life and APA Insurance) from the region.
Complying with statutory, regulatory, and internal control processes at the business units including internal and external audit recommendations.
Developing departmental budget and business plans to achieve the set company targets.
Entrenching performance-based appraisal of departmental staff in line with their set KPIs and departmental targets.
Participating in company CSR and brand building activities in liaison with other departments.
Training, coaching, and mentoring staff in order to improve performance and cohesion within the department.
Implementing interdepartmental SLA in liaison with other departmental heads.
Participating in management meetings, projects, and committees as assigned.
Academic and Professional Qualifications
Academic Qualification: Bachelor's degree in Insurance or any business-related field.
Professional Qualification: ACII or Insurance Diploma (AIIK).
Experience: At least 6 years relevant experience with at least 2 years managerial experience.
Knowledge & Skills Requirements
Clear underwriting process understanding, sales, and intermediaries relationships including substantial knowledge of other functions within the branch.
Knowledge of legal and compliance framework and regulatory bodies.
