Barista

The Barista role at Java House is crucial for delivering the renowned Java experience to customers by expertly preparing and serving high-quality hot and cold beverages. This position requires strong operational discipline and excellent customer interaction skills to ensure smooth service flow and guest satisfaction.

Duties and Responsibilities

• Preparing and serving hot and cold drinks such as coffee, tea, artisan, and specialty beverages.
• Handling customer interactions at various levels of customer touch points.
• Consistently following the set Standard Operating Procedures (S.O.P.s) during production.
• Advising the Barista in charge on stock levels.
• Maintaining a clean, tidy, and working counter at all times.
• Assisting the barista in charge in running the barista counter.
• Performing the daily stock take of counter products at the end of the shift.
• Collaborating with other team members to ensure a positive customer experience.
• Ensuring sufficient supply of products for sale in the counter by doing sufficient back up.
• Ensuring all take-away and eat-in orders are dispensed promptly according to the order docket.
• Arranging the pastry case and ensuring that it is always clean.
• Reconfirming of orders done on Vuka (POS/ordering system).
• Controlling of wastages.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Ensure countable daily stock are done correctly.
• Carry out any other task as may be instructed by superiors.

Qualifications and Experience

• Education: BA/BSc/HND qualification.
• Required Experience: Candidates should have 2 years working experience as a certified Java House Africa Staff or 3 years working experience as a Barista in a certified coffee store.
• Mandatory Internal Experience: A minimum of 6 months working experience as a certified Java House Staff in the Service Department is required.
• Skills & Attributes:
  • Ability to think and make quick decisions under pressure.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • In-house training in baristaring and service is necessary.
  • Excellent customer care technique and application.
  • Must be conversant with the Java House Africa coffee/beverage menu and dedicated to its systems and procedures.