This role, Banqueting Supervisor, plays a crucial part in overseeing the successful execution of all events, banquets, and functions within the hotel. The successful candidate will be responsible for ensuring the planned event is delivered flawlessly from start to finish, thereby providing an excellent experience for all guests.
Core Duties and Responsibilities
- Directing, training, and motivating the banquet staff to ensure high standards of service and professionalism.
- Overseeing the setup, service, and breakdown of events according to the Banquet Event Order (BEO) and client specifications. This includes checking room layout, décor, table settings, and audio-visual equipment.
- Serving as the main point of contact for the client/guest host during the event to quickly address any issues, special requests, or last-minute changes, ensuring guest satisfaction.
- Liaising effectively with other departments, primarily the culinary team, for timing, food presentation, and other requirements.
- Monitoring staff adherence to health, safety, and sanitation regulations.
- Managing inventory of equipment and supplies, and sometimes assisting with labor cost control and scheduling.
- Plan, organize, and execute Meetings, Incentive, Conferences and Events (MICE) to ensure client satisfaction.
- Supervise and train banquet staff to maintain high service standards.
- Work closely with clients to understand their needs and preferences.
- Ensure all events run smoothly and efficiently, maintaining high standards of cleanliness and safety.
- Handle client inquiries and resolve any issues or complaints promptly.
- Work with various departments to ensure seamless event execution.
- Maintain accurate records of events, inventory, and staff schedules.
- Assist in marketing and promoting banquet services.
- Ensure compliance with health and safety regulations and HACCP.
Job Specifications and Qualifications
- Diploma in hospitality management, business administration, or a related field.
- Proven experience as a Banquet Supervisor or similar role for not less than 3 years in a 3-5 star rated hotel.
Key Competencies
- Strong leadership and team management skills.
- Top notch communication skills.
- Ability to handle complaints and resolve issues efficiently by critically analyzing the available resources.
- High level of accuracy and attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Flexibility and adaptability.
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