This role is for a Banqueting Supervisor at Accor, responsible for overseeing all operational aspects of banquet set-ups, service, and breakdown for various events, meetings, and functions. The supervisor must lead and motivate the service staff, ensure adherence to high service standards, and coordinate seamlessly with other departments like kitchen, stewarding, sales, and AV teams to ensure events meet client requirements as outlined in the Banquet Event Orders (BEOs).
Key Responsibilities
- Supervise banquet set-ups, service, and breakdown for events, meetings, and functions.
- Lead, assign duties, and motivate banquet service staff during events.
- Ensure event layouts match Banquet Event Orders (BEOs) and client requirements.
- Coordinate closely with kitchen, stewarding, sales, and AV teams.
- Ensure high standards of service, grooming, hygiene, and safety are maintained.
- Handle guest requests and complaints professionally and promptly.
- Monitor service flow during events to ensure timely food and beverage service.
- Conduct pre-function briefings and post-event reviews with the team.
- Ensure proper use and care of banquet equipment and inventory.
- Assist in training and mentoring new team members.
- Ensure compliance with company policies, SOPs, and brand standards.
Qualifications
- Diploma or Certificate in Hospitality or Food & Beverage Service. (BA/BSc/HND qualification is also acceptable).
- Minimum 2–3 years’ experience in banquets or events service, with supervisory exposure.
Required Skills and Attributes
- Strong leadership, communication, and organizational skills.
- Ability to work under pressure and manage multiple events.
- Excellent guest service and problem-solving skills.
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