We are seeking an innovative and goal-oriented Assistant Learning & Development Manager to join our dynamic team. As a key member of our People & Culture department, you will be responsible for developing and implementing training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey—preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities.
Key Responsibilities
- Training Strategy: Collaborate with department heads to identify training needs and design customized learning solutions.
- Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles. These sessions encompass hotel tours, brand standards, safety procedures, and SOP training.
- Content Development: Create training materials, presentations, and e-learning modules.
- Compliance: Track all e-learning modules from Accor Academy, ensuring strict compliance before set deadlines and maintain training records according to Accor standards.
- Training Delivery: Conduct interactive, engaging training sessions tailored to the audience's needs.
- Internship Management: Manage internship programs and work closely with learning institutions.
- Coordination: Coordinate and schedule training sessions, workshops, and seminars.
- Performance Monitoring: Monitor training effectiveness and provide recommendations for improvement.
- Career Support: Support employees with continuous development plans and career progression.
- Cross-Training: Identify opportunities for cross-training employees to enhance skillsets and promote flexibility within the hotel's workforce.
- Reporting: Submit monthly learning hours to the People & Culture Manager.
- Industry Trends: Keep abreast of brand standards, industry trends, best practices, and new training techniques.
- P&C Activities: Assist in planning and organizing People & Culture department activities.
Requirements and Qualifications
- Bachelors degree in Hospitality or a related field.
- Proven experience in Learning & Development, preferably within the hospitality industry.
- Train the Trainer certification is required.
- Strong understanding of adult learning principles and instructional design methods.
- Excellent presentation, communication, and interpersonal skills.
- Adaptability: A flexible approach to work, especially suitable for the dynamic environment of pre-opening hotels.
- Organization: Strong organizational skills to manage multiple training programs and deadlines effectively.
- Problem-solving: A creative mindset to address unique challenges.
- Open to local candidates.
How to Apply
Interested and qualified candidates should apply online via the Novotel portal on SmartRecruiters. Click here to apply.
.png){kind=logo}
