Hospitality and TourismFull-TimeSenior-level(6+ yrs)
Job Description
Kempinski Hotels S.A., Europe's oldest luxury hotel group, is looking for a Training Manager to join their team in Nairobi. The Training Manager is responsible for leading the educational and professional development initiatives, ensuring that all staff members are equipped with the skills and knowledge required to maintain five-star service standards.
Key Responsibilities
Cultivate a robust internal training network by engaging directly with operations to foster meaningful professional connections.
Conduct insightful analyses of training needs and measure the true impact of learning initiatives.
Expand educational resources by mentoring Departmental Trainers in the creation of property-specific training modules.
Seamlessly embed all Kempinski training programs into daily operations while maintaining meticulous records of participation and progress.
Design and deliver captivating training sessions that inspire and educate.
Leverage data from the Kempinski e-learning platform (Lobsterink) to provide management with actionable insights that enhance overall performance.
Act as a trusted coach to managers and Departmental Trainers, elevating the standard of departmental output.
Collaborate closely with the General Manager to curate bespoke learning journeys for the Executive Committee and Department Heads.
Lead immersive "Kempinski DNA" activities that instill brand values into the heart of the team.
Proactively seek out innovative practices to refine the efficiency of training services.
Partner with department heads to evaluate service quality through the Kempinski Experience Assessment (KEA) and ReviewPro, prescribing remedial learning solutions where needed.
Mentor and develop the training team itself to ensure internal excellence.
Execute KEA quality checks as directed by management to maintain five-star standards.
Identify rising stars within the organization and nurture candidates for the Master Trainer designation.
Ensure all monthly regional and corporate training reports are accurate, timely, and reflective of progress.
Collaborate with leadership to prepare a comprehensive annual Business Plan and Budget that honors brand standards.
Conduct thorough annual self-audits to ensure ongoing compliance and excellence.
Uphold all corporate training policies while fostering strategic partnerships with external suppliers and safety entities.
Maintain an unwavering commitment to the safety and well-being of the team by ensuring all annual statutory training is completed timely.
Skills, Knowledge and Expertise
A Bachelor’s or Master’s degree in Business Administration or Hospitality Management.
At least 8 years of cumulative experience in the hospitality industry, ideally within a 5-star environment.
A minimum of 5 years of proven success in a similar leadership role.
Mastery of the English language, both spoken and written.
Proficiency in additional language(s) is considered a significant advantage.
Exemplary personal conduct that personifies brand values.
Benefits
Comprehensive Medical Cover for self and family.
Pension scheme.
30 days Annual Leave.
How to Apply
Interested and qualified candidates should apply online via the Kempinski recruitment portal at kempinski.pinpointhq.com.
How to Apply
Interested and qualified candidates should visit the Kempinski recruitment portal at kempinski.pinpointhq.com to submit their application. Ensure you apply before the deadline of April 20, 2026.
