This role is for an Assistant Food and Beverage Supervisor, based in a hotel setting near Amboseli (Kajiado). The successful candidate will be responsible for overseeing the daily operations of the restaurant, ensuring high standards of service, customer satisfaction, and efficient team management while maintaining strict compliance with hygiene and safety regulations.
Core Duties and Responsibilities
- Supervise daily operations to ensure seamless restaurant functioning.
- Responsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping, and procedures are followed.
- Liaise with Front Office or Reservation desk to ensure all details of bookings are covered.
- Ensure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally.
- Monitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment, and reduce spoilage and wastage successfully and ensure there is no pilferage.
- Ensure compliance with food safety, hygiene, and sanitation standards.
- Assist in training new staff, implementing service standards, aspects of service techniques, and operations.
- Manage food and beverage service staff including scheduling, delegation of duties, and performance monitoring.
- Enforce conformity to Standard Operating Procedures (SOPs) applicable to the restaurant.
- Coordinate with kitchen staff to ensure timely food preparation and delivery.
- Perform opening and closing procedures established for the restaurant.
- Attend and contribute to all staff meetings, departmental trainings, and hotel initiated trainings scheduled.
- Conduct briefings on special events, menu specials, beverage specials, missing items, and other occurrences of relevance.
- Check the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments, and other service accessories and take appropriate corrective action where necessary.
- Attend to guests' complaints and take corrective action immediately, escalating where need be.
- Prepare daily reports on restaurant activities, sales, and staff performance.
- Maintain and ensure cleanliness, order, and ambiance of the restaurant at all times.
- Perform any other assigned reasonable duties and responsibilities as assigned.
Job Specifications and Qualifications
- Diploma in Hospitality Management, Food and Beverage, Business Management, or related field.
- At least 2 years of experience in a similar position within a busy restaurant/hotel environment or Hospitality industry is preferred.
- Knowledgeable of food safety and hygiene regulations.
- Proficiency in Microsoft Office Suite.
- Working knowledge of POS systems.
Key Competencies
- High level of integrity.
- Strong supervisory skills.
- Excellent communication and interpersonal skills.
- Ability to multitask and thrive under pressure in a fast-paced environment.
- Strong organizational and time management skills.
- Ability to manage a team and resolve conflicts effectively.
- Great Relationship Management skills.
- Keen eye to details.
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