Workshop Supervisor

The Workshop Supervisor is a unit-level supervisory role reporting to the Workshop Manager. The primary focus of this position is to oversee the day-to-day operations of the factory, managing workshop and off-site staff, including site installers, while ensuring financial targets and quality standards are met.

Key Responsibilities

Financial Returns

• Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Coordinate resources to ensure work is delivered on time and in the required quality.
• Develop plans to reduce operational costs without compromising quality of manufactured products.
• Achieve budgeted revenues and personal/team sales goals and maximize profitability.
• Prepare and submit statistical, performance, forecast analyses and monthly reports on time.
• Analyze current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet and exceed established revenue plan.
• Maintain/design procedures for security of monies, credit and financial transactions, client security and inventory control.

People Management

• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train team members in compliance with company, state and local laws and safety regulations.
• Ensure staff is properly trained and has the tools and equipment to carry out job duties, including machine and equipment usage, systems, security and cash-handling procedures.
• Promote company culture and values and ensure business decisions are made in line with these.
• Facilitate a clean and safe working environment for all employees according to state labor laws.
• Attend communication meetings and hold regular performance briefs with the team.
• Lead innovation in new products and new methods and processes of production.
• Maintain records of timekeeping and work logs.

Client Experience

• Ensure staff deliver orders promptly and with meticulous attention to detail.
• Ensure staff interact effectively with clients to identify needs and record orders accurately.
• Respond appropriately to client complaints and build relationships to drive satisfaction.
• Conduct routine inspections of the workshop and showroom to correct deficiencies.
• Develop systems to record and store information pertaining to client enquiries.

Responsible Business

• Check billing instructions and client credit for compliance with company credit policy.
• Train team members on emergency procedures and maintain relationships with emergency personnel.
• Ensure minimal wastage and proper disposal of materials to minimize environmental footprint.
• Track company vehicles and equipment on the road and investigate maintenance concerns.

Requirements and Qualifications

• Bachelor’s degree, Diploma, or higher education qualification in Woodworks, Interior Design, Business Administration, or Project Management.
• At least 3 years of commercial woodwork factory operation experience including supervisory experience.
• Fluency in English (written and spoken).
• Ability to frequently patrol the workshop, showroom, and general factory area.
• Physical ability to carry or lift items weighing up to 50 kilograms.
• Proficiency in using computers to generate quotations and reports.
• Strong mathematical skills (budgeting, profit/loss concepts, percentages, and variances).
• Demonstrated ability to interact professionally with clients and employees.