SBM Bank Kenya is looking for a Universal Banker to drive growth in deposit, lending, and transactional business by providing comprehensive financial solutions to both SME and Retail customers. The role integrates relationship management, sales, and service excellence to deliver a seamless customer experience, deepen wallet share, and achieve profitability targets.
Key Responsibilities
Sales & Business Development (40%)
Proactively sell and cross-sell the Bank's full range of products (accounts, loans, cards, insurance, digital solutions, etc.) to both SME and Retail clients.
Develop and manage a robust pipeline of prospects through active fieldwork, networking, referrals, and digital channels.
Achieve set sales and revenue targets for deposits, loans, and non-funded income.
Conduct needs analysis to match customer financial goals with suitable Bank solutions.
Monitor performance reports for branch sales performance and bank products.
Grow the bank's market share and Non-Funded Income for specific retail and business segments.
Initiate, sponsor, and champion new branch activations, product launches, internal and external campaigns, and CASA-related events.
Relationship Management (30%)
Maintain regular contact with existing customers to ensure satisfaction, resolve complaints promptly, and identify opportunities for up-selling and cross-selling.
Serve as the primary relationship contact for assigned SME and Retail clients, providing tailored financial advice and solutions.
Deepen relationships by promoting digital adoption and increasing product penetration per customer.
Customer Experience (10%)
Deliver a consistent, high-quality service experience across all customer touchpoints.
Ensure all customer requests, enquiries, and issues are resolved within the set Service Level Agreement (SLA).
Promote self-service and digital banking usage among customers.
Risk & Compliance
Maintain operational risk management guidelines to ensure compliance standards are consistently met.
Strictly adhere to prudential guidelines (KYC, AML) and compliance requirements in all customer interactions.
Continuously review business operational policies and procedures to ensure adherence.
Monitor the branch portfolio at risk (PAR) to be within accepted bank standards and ensure accuracy and completeness during credit assessment.
Market Intelligence
Monitor competitor activity, customer trends, and emerging opportunities in the SME and salaried segments.
Provide timely reports on sales performance, market insights, and customer feedback to management.
Safeguard and promote the bank’s image with the public.
How to Apply
Interested and qualified candidates should apply online via the SBM Bank portal at https://www.myjobmag.co.ke/apply-now/1177198. This link will direct you to the official application process.
