We are seeking a professional with 2+ years of experience to lead retail operations as a Tupande Zone Supervisor. In this role, you will use your sales expertise to manage teams, deliver exceptional service, and drive impact in your assigned zone.
Responsibilities
Achieve sales, repayment, and impact targets for your zone.
Manage multiple channel performance through the entire business cycle simultaneously, working with cross-functional teams as necessary, and serve as the primary contact for all zonal performance.
Provide technical support and training to Duka Assistants and Field Agents by setting up and facilitating weekly meetings.
Define and manage work planning for Duka Assistants and Field Agents.
Oversee and execute inventory ordering, data entry, and merchandising.
Oversee the control environment at the Duka.
Actively build your teams through hiring, training, and performance management.
Support planning and implementation of promotion programs for your zone.
Assist customers in understanding their needs, articulate key differentiators and typical customer buying journeys, and generally display a passion for our program.
Support your team to create sales opportunities for customers.
Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
Tertiary education qualification.
2+ years of experience in a sales, partner, or channel manager role.
Demonstrated ability to consistently work towards strategic goals.
Effective strategic and analytical thinking skills.
Excellent written and verbal communication skills in English and Kiswahili.
