The role of the Technician in Kitale involves performing comprehensive diagnostic assessments, maintenance, and repair services for agricultural and heavy machinery, ensuring high standards of quality and customer satisfaction.
Responsibilities
- Conduct diagnostic assessments and repairs on tractors and mechanical systems, troubleshooting hydraulic, electrical, and mechanical issues both in the field and the workshop.
- Execute technical overhauls including engine rebuilds, transmission repairs, and brake or hydraulic system fixes according to OEM standards.
- Perform preventive maintenance such as oil changes, filter replacements, and lubrication, while ensuring all routine services follow manufacturer guidelines.
- Manage pre-delivery inspections and the assembly of new units to ensure equipment readiness.
- Ensure quality assurance by testing repaired equipment for proper functionality and safety compliance while meticulously documenting all maintenance performed.
- Provide professional customer service by communicating repair needs to clients, offering equipment care recommendations, and advising supervisors on maintenance requirements.
- Maintain workshop safety and compliance by adhering to occupational health and safety regulations and keeping a clean, organized work environment.
- Oversee tool management and reporting by ensuring diagnostic equipment is properly maintained and keeping accurate service records and part usage logs.
- Deliver technical support and training to operators and colleagues, and complete warranty or product improvement work as per OEM instructions.
- Participate in continuous learning through mandatory OEM and company training sessions to stay updated on agricultural machinery functionality.
Qualifications and Attributes
To be successful in this role you would need:
- Experience: At least 2 years of experience specifically in agricultural or heavy machinery servicing.
- Education: A minimum technical diploma or certification in mechanical/automotive engineering or a related field. Qualifications such as BA/BSc/HND or Diploma are considered.
- Technical Knowledge: Strong mechanical aptitude with specific knowledge of hydraulic, electrical, and engine systems.
- Operational Skills: Ability to read and interpret technical manuals and OEM instructions accurately.
- Soft Skills: Good communication skills and customer service orientation.
