Technical Support Operator - Coastal Region - Lunga

Key Responsibilities

• Motorcycle Inspections after Repossession: Conduct thorough inspections of repossessed motorcycles to assess condition and document damages or discrepancies. Compile detailed inspection reports and recommend necessary repairs or maintenance.
• Car Valuations and Inspections: Evaluate the value of cars using industry-standard techniques and tools, taking into account make, model, year, condition, mileage, and market trends.
• GPS Tracker Installation: Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan. Ensure proper functionality and adherence to guidelines.
• SIM Card Installation: Install SIM cards into GPS devices.
• Motorcycle Repairs: Perform minor repairs and maintenance tasks on motorcycles to restore operational condition. Collaborate with repair teams to address technical issues promptly.
• Client Assistance during Loan Application: Offer technical guidance and support to clients throughout the loan application process and address technical inquiries regarding financing.
• Documentation and Reporting: Maintain accurate records of all vehicle inspections, valuations, installations, and repairs. Generate comprehensive reports for internal use and compliance.
• Quality Assurance: Uphold high standards of quality and accuracy in all technical tasks. Continuously assess processes to identify areas for improvement.
• Customer Relations: Cultivate positive relationships with clients by providing exceptional technical support and addressing concerns professionally.
• Compliance and Safety: Adhere to company policies, industry regulations, and safety protocols during all tasks.
• Inspection and Diagnosis: Conduct holistic vehicle assessments including visual checks, driving tests, warning light checks, and smoke checks. Identify and report fraudulent or tampered vehicles.

Qualifications and Experience

• Diploma or Degree in Engineering or a related field
• Minimum of 2 years of relevant experience
• Fluent in English and Swahili
• Knowledge of the Kenyan car market (e.g., model features, technical vehicle structure)
• High sense of responsibility, precision, and strong priority-setting skills
• Ability to work a flexible schedule including weekends, holidays, and evenings
• Valid Driver's License (BCE category)

Employee Benefits

• Friendly and dynamic work environment
• Health insurance and pension scheme (after probation period)
• Active social life and events
• Performance bonuses and awards
• Training and career development opportunities