Technical Support Operator - Coastal Region - Garissa

Key Responsibilities

Motorcycle Inspections after Repossession

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.
• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

Car Valuations and Inspections

• Evaluate the value of cars using industry-standard valuation techniques and tools.
• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.
• Conduct a holistic assessment of vehicle condition, including visual check of problem areas, driving tests, warning lights, smoke, etc.
• Identify and report fraudulent cars (e.g., tampered chassis, wrong chassis).

GPS Tracker & SIM Card Installation

• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.
• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.
• Install SIM cards into GPS devices.

Motorcycle Repairs

• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.
• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

Client Assistance during Loan Application

• Offer technical guidance and support to clients throughout the loan application process.
• Address client inquiries regarding technical aspects of the financing process, ensuring clarity and accurate information delivery.

Documentation, Reporting & Quality Assurance

• Maintain accurate records of all vehicle inspections, valuations, installations, and repairs performed.
• Generate comprehensive reports and documentation for internal use and compliance purposes.
• Uphold high standards of quality and accuracy in all technical tasks performed.
• Continuously monitor and assess processes to identify opportunities for improvement.

Customer Relations, Compliance & Safety

• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.
• Adhere to company policies, industry regulations, and safety protocols in all tasks.
• Prioritize safety during installations, repairs, and inspections.

Qualifications and Experience

• Diploma or Degree in Engineering or a related field.
• At least 2 years of relevant experience.
• Driving Licence - BCE category.
• Knowledge of the Kenyan car market (e.g., model features, vehicle technical structure).
• Fluent in English and Swahili.
• High sense of responsibility, precision, and ability to plan and set priorities.
• Ability to work a flexible schedule including weekends, holidays, and evenings.

Benefits

• Feel Good: Friendly and dynamic work environment, health insurance and pension scheme (after probation period), active social life and events.
• Win: Fast results, transparent company goals, performance bonuses, awards, and victory celebrations.
• Grow: Intelligent team collaboration, established feedback culture, and continuous training possibilities.

How to Apply

Interested and qualified candidates should apply online by visiting Mogo Finance on talent.sage.hr.