Technical Support Intern

Responsibilities

• Assist in maintaining and monitoring network infrastructure under supervision.
• Support routine system checks, testing, and backup processes while learning company backup policies.
• Assist in ensuring servers and systems are functioning properly and report any issues promptly.
• Assist in troubleshooting and maintaining company telephone systems (VoIP).
• Support routine computer servicing and maintenance activities.
• Assist in managing user accounts in Active Directory and help monitor adherence to acceptable internet usage guidelines.
• Support software installation and basic configuration tasks.
• Assist in ensuring computers are updated with the latest patches and antivirus definitions.
• Provide first-level helpdesk support to internal and external users under guidance.
• Assist in basic database administration tasks and data management.
• Support the creation of test or simulation environments for internal and client use.
• Liaise with external service providers as directed to support service delivery.
• Assist in fault reporting and escalation to relevant departments or vendors.
• Learn and support compliance with ISO 27001:2013 information security standards.
• Assist in maintaining CCTV and biometric systems.
• Perform any other duties assigned within the learning scope of the internship.

Academic Qualifications and Expertise

• Diploma or Bachelor’s degree in Computer Science or a related field.
• Knowledge of Windows Server 2019 (ADDS, DHCP, DNS, File Storage, LDAP).
• Familiarity with Linux (RHEL/Centos 7&8, LDAP, Linux Administration).
• Understanding of Networking principles.
• Basic knowledge of Telephony (VoIP).
• Knowledge of CCTV Management.