The role of the Technical Officer is to ensure the effective and sustainable operation of all water production, treatment, and distribution systems within the designated service area. This position involves leading operations and maintenance activities and implementing strategies focused on reducing Non-Revenue Water (NRW) to support reliable service delivery and maintain compliance with relevant regulatory standards. The Technical Officer reports directly to the Managing Director.
Key Responsibilities
Water Production & Treatment
- Oversee day-to-day operations of boreholes, pumping stations, treatment systems, and storage facilities.
- Monitor and manage water quality in compliance with national and company standards.
- Track production capacity and recommend improvements where necessary.
Distribution Network Management & NRW Reduction
- Ensure efficient distribution and equitable water supply within the service area.
- Lead meter installations, leak detection, and Non-Revenue Water (NRW) reduction programs.
- Implement monitoring systems to track water losses and identify areas for intervention.
- Coordinate new customer connections, repairs, and service restoration.
Operations & Maintenance
- Develop and execute preventive maintenance plans for infrastructure and equipment.
- Respond to breakdowns promptly to minimize service disruptions.
- Maintain up-to-date technical records and asset registers.
Compliance & Safety
- Enforce environmental, regulatory, and occupational health and safety requirements.
- Promote a culture of safe work practices during field operations.
Team Leadership
- Supervise and build capacity of technicians, plumbers, and support staff.
- Coordinate with procurement and finance to ensure parts and materials availability.
- Provide technical advice for investment planning and budgeting.
Reporting & System Monitoring
- Analyze system data and produce weekly and monthly operational reports.
- Recommend efficiency improvements and innovations to enhance service delivery.
- Contribute to strategic planning through technical insights.
Qualifications & Experience
- Diploma or Bachelor’s Degree in Water, Mechanical, Civil Engineering, or equivalent.
- 3–5 years’ experience in water utility operations or related technical field.
- Experience managing teams and field-based operations.
- Knowledge of pumps, pipelines, controls, metering, treatment processes, and NRW management.
Core Competencies
- Technical and analytical problem-solving skills.
- Smartphone usage and mobile data collection.
- Leadership and teamwork.
- Customer service mindset.
- High integrity and professionalism.
- Data-driven decision making.
Faith & Culture Alignment (Required for Water Mission)
- A personal and growing relationship with Jesus Christ.
- Alignment with Water Mission’s Statement of Faith and core values of Love, Excellence, and Integrity.
