Role Overview
The Technical Intern at Mawingu is responsible for supporting field installations, equipment recovery, and customer support activities, with a particular focus on SME and Enterprise clients. This role is vital for ensuring high-quality installations, maintaining customer satisfaction, and assisting both technical and sales teams in achieving service and revenue targets.
Key Responsibilities
- Installations and Repairs: Support physical installations and repairs for SME and Enterprise clients.
- Order Management: Manage installation orders effectively to meet company revenue goals.
- Reporting: Provide timely feedback and detailed reports regarding the progress of installations.
- Stakeholder Liaison: Act as a bridge between clients, contractors, and internal design teams to ensure smooth service delivery.
- Commissioning: Commission and test equipment post-installation to ensure functionality.
- Policy Compliance: Adhere to all safety and operational policies during field activities.
- Support: Be available to provide emergency technical support as required.
Qualifications and Requirements
- Education: Diploma or Bachelor's degree in Telecommunications, Electrical Engineering, IT, or a related field.
- Experience: At least 6 months of experience in ISP (Internet Service Provider) field installations.
- Technical Skills: Proficiency in Microsoft Office and technical understanding of ISP equipment.
- Soft Skills: Strong communication, problem-solving, and interpersonal abilities.
- Attributes: Customer-focused with solid organizational skills.
- Preferred: Candidates who can ride motorbikes and possess a valid license are highly preferred.
- Work Area: This specific role is focused on Mariakani, though candidates should be aware of Mawingu's operations in Ukunda and Garissa.
How to Apply
Interested and qualified candidates should apply online via the Mawingu recruitment portal. Please follow this link to submit your application: Apply Here. Ensure your application is submitted before the deadline on Thursday 30th April 2026.
