The Team Leader, Security Administration Office at Aga Khan University Hospital, coordinates the daily operations of the security and safety administration. The role involves managing incident responses, ensuring compliance with JCI standards, managing emergencies, maintaining safety and security equipment, and leading both in-house and outsourced security staff.
Key Responsibilities
Safety & Security Incident Management
- Coordinate timely resolution, investigation, documentation, and closure of all incidents.
- Allocate investigations, ensure root cause analysis, and implement corrective/preventive actions.
- Initiate disciplinary processes where necessary and report criminal or medico-legal cases to police.
- Maintain accurate, accessible records for all cases investigated.
- Maintain and track status of all cases reported to the police and those before courts.
- Prepare and submit quarterly incident analysis reports.
- Coordinate liaison with police, fire brigade, and other authorities for incident management.
JCI Compliance (Safety, Security & Fire Safety, Safety & HAZMAT Programs)
- Ensure development, implementation, and continuous updating of all departmental policies, procedures, and plans aligned with JCI standards.
- Oversee monitoring of departmental HVAs, KPIs, QVAs, audits, and inspection outcomes, ensuring corrective actions are implemented accordingly.
- Coordinate safety, fire safety, and security drills and ensure documentation and implementation of follow-up actions.
- Ensure implementation of staff training, SQE requirements, and compliance with identification protocols.
- Oversee annual risk assessments and PCRA (pre-, during-, and post-construction) assessments are conducted and ensure mitigation measures are effectively implemented.
Response to Safety & Security Emergencies
- Ensure that a sound emergency response protocol is in place and being implemented fully.
- Ensure that Emergency Response Teams (ERT) are in place, adequately trained, and equipped to respond timely to safety and security emergencies.
- Ensure that the emergency response time is monitored, documented, and any shortcomings corrected accordingly.
- Ensure that all emergency activations are responded to and documented accordingly.
- Take predetermined action and assist in cases of emergencies such as accidents, fire, and aggression.
Safety & Security Equipment Servicing and Monitoring
- Ensure that safety and security equipment (e.g., CCTV, Access Control, and fire-fighting equipment) are serviced periodically and functioning well.
- Ensure that CCTV Control Room Protocols are in place and strict confidentiality of the room and data is maintained.
- Ensure panic alarm buttons, walk-through metal detectors, and hand-held wands are in place and serviced regularly to ensure optimum functionality.
- Ensure an inventory of all equipment is in place and updated regularly as per JCI requirements.
Supervisory Role
- Oversee management, coaching, and motivation of in-house and outsourced security staff.
- Ensure timely performance evaluations, annual appraisals, and duty roster planning for 24/7 coverage.
- Coordinate leave planning and review of job descriptions for continuous improvement.
- Ensure that appropriate disciplinary measures in line with institutional policies are taken against wayward officers.
- Ensure that a sound duty roster is in place for 24/7 coverage of the hospital.
Risk Assessment & Control
- Plan and coordinate annual safety and security-related risk assessments of the hospital and its affiliated entities.
- Oversee the implementation of risk control and preventive measures.
- Oversee the development and review of departmental risk registers.
Implementation of Service Level Agreements (SLAs)
- Ensure that all emergency and crisis management assets are available and support a timely, coordinated response to incidents as they occur.
- Accurately match invoices with Local Purchase Orders (LPOs) and ensure they are reviewed, approved, and processed for payment in a timely manner.
- Assist in evaluating the performance of contracted services and contribute to the development and implementation of improvement measures.
General Duties
- Perform any other duties as assigned by the Department Manager.
- Participate in all team efforts as departmental needs arise.
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