Shop Assistant

This role is for a proactive, customer-friendly, and tech-savvy Shop Assistant dedicated to supporting our growing team. This position involves managing both in-store and online customer interactions, order processing, basic financial record-keeping, and inventory management, with a strong focus on e-commerce and social media engagement.

Key Responsibilities

• Respond to customer inquiries via WhatsApp, social media, phone, and email in a professional and timely manner.
• Guide customers on product selection, availability, sizes, and delivery options.
• Process and fulfill online orders, including packaging and coordinating with delivery/rider services.
• Record daily sales transactions and maintain simple bookkeeping records (cash, M-Pesa, and bank).
• Assist with preparing sales reports, expense records, and stock reconciliations.
• Update product listings, prices, and stock levels on e-commerce platforms and social media.
• Handle customer complaints, returns, and exchanges in line with company policy.
• Work with the social media specialist to support posting products, promotions, and engaging with followers on social media.
• Keep the shop and inventory organized and assist in stock-taking.

Qualifications & Skills

Required Experience & Knowledge

• A minimum of 1 year of experience in a retail or customer service role is preferred.
• Basic knowledge of bookkeeping, record-keeping, or cash reconciliation.
• Experience in retail, e-commerce, or customer service preferred.

Education (Advantageous)

• Diploma in sales, marketing, accounting, or IT is an added advantage.

Technical and Soft Skills

• Comfortable using smartphones, computers, and social media platforms (Instagram, Facebook, TikTok, WhatsApp Business).
• Strong communication and interpersonal skills.
• Basic math and analytical skills.
• Honest, reliable, and highly organized.
• Ability to multitask and work in a fast-paced environment.

Personal Attributes

• Passionate about fashion, beauty, and online sales.
• Friendly, approachable, and customer-oriented.
• Tech-savvy and eager to learn.
• Detail-oriented, proactive, and responsible with money.