This role is responsible for the end-to-end support, optimization, enhancement, and governance of ServiceNow ITOM (Visibility & Health) and Core CMDB platforms in complex enterprise environments. The engineer will maintain platform stability, performance, and SLA compliance while managing upgrades, patches, and integrations.
Key Responsibilities
Application Support & DevOps
Maintain platform stability, performance, and SLA compliance.
Manage upgrades, patches, system clones, releases, and maintenance.
Support incident resolution, major incidents, and disaster recovery.
Oversee ITOM Discovery, MID Servers, integrations, and CMDB data quality.
Implement configurations, enhancements, automated workflows, and new capabilities.
Partner with Product Owner, Architect, and Lead Engineers to ensure stability and strategic value delivery.
CMDB & ITOM Optimization
Monitor and improve CMDB data health and compliance.
Develop dashboards and reporting to drive remediation.
Enhance ITOM visibility, health, and automated discovery/mapping.
Improve user workflows and overall platform efficiency.
Performance Monitoring & Continuous Improvement
Conduct proactive and reactive performance monitoring.
Identify risks and improvement opportunities.
Provide trend reporting and advisory insights.
Promote best practices and continuous development standards.
Governance, Risk & Control
Ensure compliance with governance frameworks and technical standards.
Manage risks related to upgrades, changes, and platform stability.
Maintain documentation and process standards.
Contribute to governance, risk, and control enhancements.
Core Focus Areas
ServiceNow ITOM & CMDB lifecycle management.
Platform stability and SLA delivery.
Automation and workflow optimization.
Data quality and CMDB health.
Continuous improvement and governance.
Requirements and Qualifications
Education: BSc in Information Technology or an equivalent diploma (advantageous).
Experience:
3+ years of ServiceNow Product experience specializing in ITOM Products.
3+ years of ServiceNow Product experience specializing in Core CMDB Products and integration capabilities.
2+ years of ServiceNow Product experience in ServiceNow ITSM Products.
2+ years of ITIL or similar IT Service Management framework experience focusing on Configuration Management and Operational Support.
2+ years of IT Support experience of IT Platforms.
1+ years of Hardware & Software Asset Management.
Certifications:
ServiceNow Certified Administrator (CSA).
ITIL Foundation.
ITIL Operational Support and Analysis.
ITIL Release Control and Validation.
Key Skills
ServiceNow ITOM Visibility (Discovery & Mapping).
ServiceNow ITOM Health (Event Management Implementation and Integration).
ServiceNow Product Fundamentals.
ServiceNow Performance Analytics and Reporting.
ServiceNow Common Service Data Model (CSDM).
ServiceNow CMDB Implementation.
ServiceNow License Subscription Management.
How to Apply
Interested and qualified candidates should apply online through the Absa Bank career portal. Please use the following link to access the application page: Apply on Absa Workday Portal.
How to Apply
Interested and qualified candidates should apply online through the Absa Bank career portal via the link provided on the MyJobMag platform: Apply Here. This will redirect you to the official Absa Workday recruitment site.
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