About the Role
Heifer International is in the middle of a transformation—moving from a traditional hierarchy to a Regenerative Networked Organization driven by a living systems mindset. This shift touches how we design programs, make decisions, operate globally, and live our values. We are seeking a Senior Manager of Strategic Transformation Communications to lead the communication & engagement strategy that enables this transformation to take root across Heifer International. This role serves as a steward of how the organization makes sense of its transformation — ensuring that the shift in how we work is felt and understood, not just announced.
The Senior Manager will operate as a ‘narrative steward’ to identify opportunities for collaboration, partnership, and opportunity. This role serves as the strategic bridge between our Transformation Design (the "what") and our global staff adoption (the "why"), while simultaneously positioning Heifer as a thought leader in the sector. You will be responsible for translating complex organizational shifts—such as new program model, operating logic, and the behavioral shifts required to make them real —into clear, human-centric narratives.
Responsibilities
Strategic Internal Communications & Change Management Operations (40%)
- Narrative Ownership: Develop and execute a comprehensive internal communications strategy that supports the Transformation Agenda. Craft the "Transformation Narrative" that connects discrete initiatives into a cohesive story.
- Adaptive Sense-Making & Change Communication: Continuously read how change is landing across the organization: surface patterns of confusion, resistance, or momentum; listen for what staff need to hear next; and adapt the Transformation Narrative in real time.
- Transformation Content: Design, write, and co-create high-quality strategic transformation content including town hall scripts, email communications, intranet articles, video scripts, and presentations.
Transformation Positioning & Resource Mobilization (25%)
- Transformation Positioning: Facilitate the articulation of Heifer’s transformation architecture for external audiences—partners, funders, and sector peers—positioning it as a credible, learnable example of transformation.
- Learning & Resource Mobilization Enablement: Co-create materials demonstrating the implications and impact of the transformation, opening pathways for learning partnerships and catalytic funding.
- Thought Leadership Assets: Translate internal lessons learned into external-facing white papers, case studies, or presentation decks.
Knowledge Flow & "Sense-Making" (20%)
- Active Sense-Making: Design and facilitate dialogue forums (e.g., listening circles, sensing sessions) that allow the organization to process change together.
- Network Weaving: Actively break down silos by identifying stories in one part of the network and sharing them with the wider organization.
- Tooling & Knowledge Flow: Manage the digital platforms used for transformation updates, ensuring information is accessible and organized.
Stakeholder Engagement & Visual Storytelling (20%)
- Values in Practice: Ensure that the tone, framing, and content of all communications reflect behavioral shifts and a Living Systems mindset.
- Event Design: Support the design strategy and facilitation of key transformation events (e.g., Global Workshops, leadership presentations), ensuring materials are visual and foster genuine engagement.
- Visual Translation: Translate complex diagrams into digestible infographics and slide decks.
Qualifications and Requirements
- Bachelor's degree required plus 10 years of experience in internal communications, corporate strategy, or change management roles. OR 14 years of relevant experience without a degree.
- Minimum 7 years managing communications projects.
- Proven experience supporting organizational change initiatives or complex transformation projects.
- Strong portfolio demonstrating complexity reduction (taking a complex strategy or change initiative and turning it into clear, engaging content).
- Proficiency with visual collaboration platforms (e.g., Miro, Mural) and modern communication tools (video software, Canva, etc).
- Fluency in languages other than English (Spanish or French highly preferred).
Benefits
- Health and wellness benefits including Flexible Spending Account and/or Health Saving Account.
- 403(b) retirement plan (match 1% employee to 2% employer up to a maximum of 4% match + 3% employer discretionary contribution).
- 22 vacation days in addition to 12 statutory and discretionary holidays, and 10 sick days per year.
- Employer-paid life insurance and accidental death & dismemberment (AD&D).
- Professional development and annual merit increase opportunities.
How to Apply
Interested and qualified candidates should apply online through Heifer International's career portal on Jobvite: Apply Here. Please submit a cover letter with your application and share your salary expectations. Note that for candidates outside the U.S., the expected range will align to Heifer’s pay scales for the individual country the candidate resides in.
