Senior Logistics Associate

As a Senior Logistics Associate at Tushop, you'll play a key role in keeping Tushop's logistics operation running smoothly—from warehouse operations to last-mile delivery. You'll lead day-to-day execution, improve processes, and work closely with cross-functional teams to ensure customers receive a reliable experience every time. This position reports directly to the Logistics Manager.

Key Responsibilities

• Maintain operations trackers for managing float, inventory, and logistics fleet data.
• Oversee day-to-day warehouse operations, ensuring accurate receiving, storage, picking, and dispatch of both first-party and third-party products.
• Manage inventory levels and accuracy, working with the tech and ops teams to ensure real-time stock visibility and minimal stockouts or overstock.
• Coordinate and oversee regular, quarterly and annually cycle counts of assigned inventory segments to verify accuracy and identify and address discrepancies.
• Coordinate with procurement and brand partners to schedule timely inbound deliveries and optimize warehouse space utilization.
• Implement and monitor standard operating procedures (SOPs) for warehouse staff and riders to maintain efficiency, safety, and order accuracy.
• Manage last-mile delivery scheduling and routing, ensuring cost-efficient and on-time deliveries.
• Track delivery success rates and handle exceptions proactively, including customer complaints, failed deliveries, and rider performance issues.
• Monitor key logistics KPIs (e.g., delivery turnaround time, fulfillment accuracy, inventory shrinkage) and report insights to leadership.
• Support planning and execution of scale-ups for new hubs, high-demand periods, or geographic expansions.
• Train, coach, and supervise logistics staff fostering a performance-driven and accountable team culture.
• Work with product & tech team to improve current systems to aid in processing and delivering first-party and third-party orders.
• Work with relevant stakeholders to offer interdepartmental support.

Qualifications and Profile

• Degree in Supply Chain, Logistics, Business Administration or any related field from a recognized institution.
• 5 years proven experience in logistics, warehouse operations, and/or supply chain management with a minimum of 2 years in a leadership or supervisory role.
• Strong analytical and problem-solving skills, especially in conducting audits and identifying underlying issues.
• Advanced proficiency in Microsoft Excel or Google Sheets with strong experience with functions such as QUERY, VLOOKUP/XLOOKUP, INDEX-MATCH, pivot tables, and data analysis.
• Ability to handle large datasets, build reports, and automate workflows to drive continuous improvement.
• Excellent communication and interpersonal skills, with the ability to build relationships and influence others, and to be a joy to work with.
• A great planner who is highly organized and detail-oriented.
• Exceptional leadership and team management capabilities.
• Ability to manage new ideas, creative solutions, and change in priorities.
• High level of organization and attention to detail.
• An individual who exemplifies integrity and honesty.
• Flexible and adaptable to changing priorities and business needs.
• Previous experience at a startup is a plus.