BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele. The Security and Investigations Officer is tasked with monitoring daily security operations across all branches, ATMs, and Bank facilities, ensuring the safety of staff, assets, and customers while conducting thorough investigations into security breaches or misconduct.
Responsibilities and Accountabilities
- Monitor daily security operations across all branches, ATMs, and Bank facilities.
- Conduct regular security inspections in branches and offices to confirm compliance with Bank security procedures.
- Supervise contracted security guards and confirm proper deployment, discipline, and performance.
- Review guard occurrence books and ensure incidents are reported promptly.
- Ensure access control procedures are followed in all Bank premises.
- Monitor CCTV operations and coordinate retrieval of footage when required.
- Support security planning during cash movements and other high-risk operations.
- Respond to reported security incidents across branches and offices.
- Record and document all incidents in line with Bank reporting procedures.
- Ensure incidents are escalated to the Head of Security and relevant management when necessary.
- Follow up with branches to confirm corrective actions are implemented.
- Investigate cases involving theft, fraud, staff misconduct, security breaches, or loss of Bank property.
- Collect and review evidence including CCTV footage, system logs, and witness statements.
- Interview staff and other persons involved in incidents.
- Prepare investigation reports outlining findings and recommended actions.
- Support disciplinary or legal processes when investigations require further action.
- Conduct security risk assessments in branches, offices, and ATMs.
- Identify weaknesses in physical security controls and recommend improvements.
- Review security arrangements in new branches before opening.
- Liaise with police and other security agencies during investigations and incident response.
- Follow up cases reported to law enforcement until closure.
- Represent the Bank in security-related matters involving external agencies.
- Ensure branches comply with the Bank’s security policies and procedures.
- Maintain records of incidents, investigations, and security inspections.
- Prepare periodic security reports for the Head of Security.
- Guide staff on security procedures and reporting of suspicious activities.
- Support awareness sessions on fraud prevention and physical security practices.
Competencies and Attributes
- Investigation and interviewing skills
- Incident analysis and report writing
- Knowledge of physical security systems and procedures
- Good coordination with internal teams and external agencies
- Integrity, confidentiality, and sound judgment
Minimum Requirements
- Bachelor’s degree in Security Management, Criminology, Law, or a related field.
- Professional training in investigations or security management is an advantage.
- At least 3–5 years experience in security operations or investigations, preferably in the banking or financial sector.
How to Apply
Interested and qualified candidates should apply online through the Bank of Africa Kenya Limited portal via the following link: Apply Here
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