The role of the Sales & Logistics Coordinator involves coordinating both sales processes and dispatch/logistics operations, primarily within an environment like a quarry, manufacturing, or construction industry. This position ensures efficient handling of customer orders, accurate documentation, and timely delivery of products, while maintaining compliance and providing excellent customer service.
Key Responsibilities
Sales Coordination
- Receive customer orders, confirm product availability, and schedule dispatch.
- Prepare quotations, delivery notes (DNs), and sales invoices.
- Maintain updated customer records and product price lists.
- Follow up on pending orders and ensure timely communication with clients.
- Support the sales team in tracking targets and preparing weekly sales reports.
Logistics & Dispatch Coordination
- Plan daily truck loading schedules in liaison with the weighbridge and dispatch team.
- Coordinate with drivers, loaders, and transporters to ensure timely deliveries.
- Monitor delivery timelines and resolve any delays or logistical issues.
- Track vehicle movements and ensure compliance with safety standards within the quarry.
Documentation & Reporting
- Ensure all dispatch documents (DNs, weighbridge tickets, route sheets) are accurate and complete.
- Reconcile daily dispatch reports with weighbridge data.
- Assist in preparation of monthly sales and logistics performance reports.
Customer Service
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Maintain strong relationships with internal and external stakeholders.
Compliance & Coordination
- Ensure dispatch and sales processes comply with company policies.
- Support coordination between sales, finance, production, and weighbridge teams.
- Participate in stock-taking exercises and product reconciliation.
Requirements
Qualifications & Experience
- Degree in Sales, Logistics, Business Administration or related field.
- At least 4 - 5 years’ experience in sales or logistics, preferably in quarry, manufacturing or construction industry.
- Strong understanding of dispatch operations and inventory flow.
- Proficiency in MS Office; ERP knowledge is an added advantage.
