Hospitality and TourismFull-TimeMid-level(3-5 yrs)
Job Description
As a Sales and Reservations Executive at Superior Homes, you will play a pivotal role in driving revenue and occupancy for the hospitality wing. Your focus will be on building robust relationships within the travel trade, managing online platforms, and securing business across various corporate and institutional segments. You will represent the brand at industry events and ensure a seamless experience for travel partners and their clients.
Responsibilities
Relationship Management: Build and maintain strong, long-term relationships with travel agents, tour operators, and corporate travel planners.
Promotion & Growth: Actively promote Superior Homes Hospitality properties and experiences to travel agencies, driving bookings and increasing revenue.
Agency Engagement: Conduct regular agency visits to share updates, drop marketing materials, and strengthen relationships through personalized interactions.
Events & Training: Organize familiarization trips, networking events, and training sessions for travel agents to experience hospitality offerings first-hand.
Reporting: Track and report on agency engagements, booking performance, and market feedback, providing insights to the Hospitality Manager.
Market Analysis: Monitor travel industry trends, competitor activity, and agency needs to identify new business opportunities.
Cross-functional Collaboration: Collaborate closely with the Hospitality, Reservations, and Marketing teams to ensure seamless service delivery.
Representation: Represent Superior Homes Hospitality at industry events and networking forums when required.
Business Development: Drive new business across Corporate, NGO, Government, Church, and School segments.
MICE Focus: Identify and secure Meetings, Incentives, Conferences, and Exhibitions (MICE) opportunities.
Revenue Optimization: Maximize occupancy and Average Daily Rate (ADR) through effective yield management.
Platform Management: Manage OTA platforms, including Booking.com, Expedia, and Airbnb, ensuring accurate rates and compelling listings.
Requirements
Diploma or Degree in Sales, Marketing, Hospitality Management, or a related field.
Minimum 2–3 years’ experience in a client-facing, sales, or account management role within hospitality, travel, or tourism.
Strong existing network within the Kenyan travel trade industry is an added advantage.
Excellent communication, interpersonal, negotiation, and presentation skills.
Ability to work independently, travel frequently, and manage multiple relationships effectively.
Strong organizational and time management skills; ability to adhere to deadlines, multi-task, and prioritize.
Ability to learn quickly and manage workload in a demanding environment.
Experience with Microsoft Office (Word, Excel, PowerPoint).
Entrepreneurial spirit with demonstrated creativity and innovation in business.
How to Apply
Interested and qualified candidates should apply online via the Superior Homes portal at shk.himahr.com.
How to Apply
Interested and qualified candidates should apply through the recruitment portal at Superior Homes Careers which redirects to the official application page on shk.himahr.com.
