Hospitality and TourismFull-TimeJunior-level(1-2 yrs)
Job Description
The Officers Club Manager is responsible for overseeing the day-to-day operations of the Officers Club, ensuring compliance with safety standards, staff training, customer satisfaction, and operational excellence. The role involves managing all aspects of club operations, including food and beverage services, customer relations, and event coordination. The manager will lead and supervise staff to ensure high standards equivalent to the Navy’s MWR Star Service and maintain full compliance with hazardous materials handling regulations.
Responsibilities
Manage all aspects of the Officers Club operations, including food and beverage services, customer relations, and event coordination.
Lead, supervise, and train club staff to ensure compliance with customer service standards equivalent to the Navy’s MWR Star Service, Achieving Extraordinary Customer Relations (AECR) program.
Maintain full compliance with CNICINST 1710.3 - Chapter 1, Section 114 regarding the handling, storage, and use of hazardous materials within the facility.
Ensure all club personnel complete current Cardiopulmonary Resuscitation (CPR) certification.
Monitor and enforce high standards for cleanliness, organization, and food safety in all areas of the club.
Develop and implement programs and services that meet the needs of patrons, promoting a positive customer experience.
Oversee inventory management for supplies, equipment, and hazardous materials, ensuring proper usage, storage, and record-keeping.
Manage financial records, track budgets, and ensure adherence to fiscal requirements and revenue goals.
Communicate regularly with patrons, staff, and other stakeholders to address and resolve concerns, ensure satisfaction, and improve service offerings.
Plan, promote, and execute special events, catering services, and activities tailored to the needs of officers and guests.
Prepare and submit routine reports regarding club operations, personnel training compliance, and customer service outcomes.
Requirements and Qualifications
At least two (2) years of experience in hospitality, food and beverage management, or facility operations, preferably in a managerial or supervisory role.
Current CPR certification or the ability to obtain certification before employment begins.
Completion of or willingness to complete customer service training equivalent to the Navy’s MWR Star Service, AECR course.
Training or ability to obtain training in the proper handling, storage, and management of hazardous materials, in compliance with CNICINST 1710.3, Chapter 1, Section 114.
High school diploma or equivalent (KCSE).
Proven ability to oversee and manage food and beverage services in compliance with safety and health regulations.
