Our client, an on-demand Courier Service that delivers products ordered through their mobile app, is seeking to recruit French-speaking Call Center Agents. These agents will serve as a key point of contact between the company and their customers, coordinating live rider operations and ensuring daily performance against specific KPIs.
Primary Responsibilities
Live Operation Management: Monitor, anticipate, and manage real-time operations to ensure an excellent user experience.
Fleet Coordination: Manage real-time fleet capacity and lead communication with the fleet regarding ongoing orders.
Reporting: Provide structured and actionable daily feedback to operations managers.
Cross-Departmental Communication: Ensure smooth operations by coordinating communication with Live Ops support, clients, couriers, and other operational departments.
Quality Control: Ensure that quality assurance checks are completed and maintained.
Customer Assistance: Assist clients with product selection and pricing to improve transportation routes.
Delivery Monitoring: Monitor deliveries to ensure customer satisfaction and maintain accurate logs of all transportation and goods.
Skills and Competencies
Alignment with company values in both personal and professional life.
Effective written and verbal communication skills in English.
Mandatory fluency in French.
Computer proficiency in MS Office, G-docs, and call center equipment/software.
Organized, logical, and adaptable to changing policies and procedures.
Ability to work as part of a team in a fast-paced, high-pressure environment.
Efficient problem-solving skills relating to local order dispatch.
Qualifications and Experience
Degree or Diploma in Business, Social Sciences, or a related field; or equivalent work experience (6+ months).
Previous call center experience is required, or at least 1 year of experience in a similar role.
At least 1-2 years of experience in sales or marketing within a B2B environment.
Knowledge of sales and marketing best practices and CRM tools.
Must speak French fluently.
Knowledge of Swahili or other local languages is an advantage.
Residency Requirement: Preferred candidates should be residing along or near Waiyaki Way due to the nature of the work.
How to Apply
Applicants who meet the requirements stated above should send their applications and detailed CVs, including a daytime telephone number, to the email address: jobs1@hcsafrica.com.
Subject Line Instructions: Use Call Center Agent - RTO FRENCH SPEAKING - [Your Location] as the subject. Candidates MUST indicate their current and expected salaries in their application.
How to Apply
Applicants who meet the requirements stated above should send their applications and detailed CVs with a day-time telephone number to the email address: jobs1@hcsafrica.com. Please indicate Call Center Agent - RTO FRENCH SPEAKING on the subject line, including your location. Candidates MUST indicate their current and expected salaries.
