The role of the Retail Pharmaceutical Technologist In Charge is pivotal in overseeing the daily operations of the pharmacy. The incumbent will ensure the pharmacy is adequately stocked, coordinate procurement processes upon approval, and dedicate full working time and professional effort toward executing assigned duties while strictly complying with all lawful instructions and professional standards.
Key Duties and Responsibilities
Dispensing and Patient Care:
- Dispense prescribed and over-the-counter medicines accurately and safely.
- Review, validate, and execute medical prescriptions to ensure appropriateness and legality.
- Advise customers on the safe use of medicines, including dosage, precautions, and potential side effects.
- Ensure all medicines dispensed are safe, secure, authentic, and in good condition.
- Listen attentively to customers’ needs and provide accurate information and professional advice.
- Foster a welcoming, empathetic, and professional environment to enhance customer satisfaction and repeat visits.
- Provide auxiliary medical services including blood pressure monitoring, blood sugar testing, and Body Mass Index (BMI) measurements.
- Prepare medicines where applicable using correct materials and dosages tailored to individual patients.
Inventory and Stock Management:
- Manage delivery, stocking, labelling, and storage of medicines and pharmaceutical products to prevent expiry or deterioration.
- Organize the pharmacy efficiently to enable easy and timely identification of products.
- Ensure all drugs procured meet required quality and regulatory standards.
- Maintain proper storage conditions, packaging integrity, and cold chain requirements.
- Strengthen inventory management by managing expiries, dormant stock, DDAs (Dangerous Drugs Act items), and cold chain monitoring through proper documentation and temperature logging.
- Ensure physical stock levels align with system inventory records and promptly report discrepancies to management.
Administration, Compliance, and Finance:
- Maintain accurate records of patient histories and controlled or heavy medications.
- Keep proper records of supplier invoices, credit notes, and related supplier communications.
- Ensure supplier invoices are accurately captured in the system on the day of delivery.
- Ensure all sales transactions are correctly captured, receipts issued to customers, and copies retained for records.
- Ensure the pharmacy management system/software is fully functional and coordinate with service providers for technical support when required.
- Comply with all applicable laws, regulations, policies, and professional standards.
- Maintain a safe, healthy, and compliant work environment by enforcing safety procedures and standards.
- Assist in ensuring all workplace licences and insurance policies remain valid and up to date.
- Ensure general cleanliness and orderliness of the pharmacy premises at all times.
Leadership and Coordination:
- Provide leadership, guidance, and professional support to pharmacy staff.
- Prepare monthly staff work schedules (ROTA) in a timely manner and submit them for approval.
- Coordinate quarterly Continuous Professional Development (CPD) programmes in collaboration with management.
- Work closely with management to support business growth and operational development.
- Oversee fulfilment and timely delivery of online pharmacy orders while maintaining high customer satisfaction standards.
- Collaborate with digital marketing teams on monthly and annual marketing strategies, including advising on pharmaceutical content and stock availability for online platforms.
- Communicate customer feedback and issues to management and support service improvement initiatives.
Professional Standards:
- Stay updated on pharmaceutical advancements through continuous learning, conferences, seminars, and professional collaboration.
- Ensure punctuality and consistent adherence to assigned work schedules.
- Maintain high standards of cleanliness, personal grooming, professional attire, and staff presentation, including use of identification badges.
Qualifications
Candidates must possess a BA/BSc/HND qualification and demonstrate the capability to manage the full scope of retail pharmaceutical operations as outlined above.
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