CHANCEN International is a non-profit organization that offers ethical financing for African youth to access quality tertiary education through Income Share Agreements (ISAs). The Repayments Intern supports the Repayments team in portfolio tracking, member engagement, documentation, and compliance processes under the ISA model. This role is designed to build foundational skills in collections, financial advisory, and portfolio management, with a structured pathway to a Repayments Associate role based on demonstrated performance.
Key Responsibilities
Portfolio Support
Assist in maintaining accurate member trackers and Customer Relationship Management (CRM) updates.
Support data entry for payments, employment status, and engagement logs.
Monitor basic portfolio metrics and flag inconsistencies.
Member Engagement Support
Conduct follow-ups via calls, SMS, and email as per operational guidance provided.
Send repayment reminders and confirm receipt of payments.
Escalate complex or sensitive cases to the Associate.
ISA Advisory Support
Assist in preparing for ISA advisory sessions.
Attend sessions and document outcomes in Customer Relationship Management (CRM).
Support employment verification checks and documentation.
Reporting Support
Support in preparing weekly and monthly reports.
Track basic KPIs such as follow-up rates and contact success rates.
Support data clean-up and validation exercises.
Compliance and Documentation
Ensure all interactions are properly logged in Customer Relationship Management within 24 hours.
Maintain organized digital records of member engagements.
Support adherence to documentation standards (no verbal agreements).
Learning & Development Focus
Understanding the Income Share Agreement (ISA) model.
Exposure to collections lifecycle and portfolio management.
Development of communication and negotiation skills.
Data accuracy and reporting discipline.
Compliance and regulatory awareness.
Requirements
Qualifications & Experience
Diploma or Bachelor’s degree in Business, Finance, Economics, or a related field.
0–12 months experience (internships or entry-level roles acceptable).
Skills and Attributes
Demonstrates a strong willingness to learn, adapt, and grow.
Effective communication skills in both English and Swahili.
Good public speaking skills.
Solid analytical and organizational capabilities.
High attention to detail and accuracy.
Professional, accountable, and results-oriented attitude.
Interested and qualified candidates should apply online via the Chancen International recruitment portal at https://www.myjobmag.co.ke/apply-now/1222020 which redirects to the Zoho Recruit platform (chancen.zohorecruit.eu).
