Releasing Supervisor / Gate Pass Supervisor

Key Responsibilities

• Ensure and check that all gate passes have the necessary and valid documentation and are aligned with established gate pass processing procedures when received from the gate pass clerk.
• Verify that the consignment has been correctly charged with the proper tariff and parameters.
• Ensure all invoices are current and properly receipted.
• Verify delivery orders (date and signatory) and port passes (including credit facility approvals where required).
• Ensure all documentation linked to the consignment is part of the gate pass.
• Guarantee that goods are released to the correct parties with appropriate documentation.
• Enable uploading and printing of gate passes if required.
• Follow up and ensure manual gate passes have been closed in a timely manner.
• Track payments and ensure the closure of files that have credit facilities.
• Follow up with internal and external clients to ensure that issues concerned with gate passes are dealt with, causing minimum interruption to the client.
• Escalate to management in the event of any issue from the gate pass that may negatively impact the gate pass process/team.
• Ensure complete gate passes are sent to the archives in a timely manner.
• Collaborate with the gate pass team to maintain smooth daily workflows.
• Sign off on gate passes in the absence of the Assistant Manager for Customer Service and Documentation or the Yard Manager when authorized.
• Perform other duties as directed by the management.

Profile and Requirements

• Education: Bachelor's Degree or Diploma in Logistics and Supply Chain Management or a related field.
• Experience: 3 years' experience in a similar role.
• Key Advantage: Experience in KWATOS will be an added advantage.