Relationship Officer - Credit - Nakuru

Role Description

This is a full-time, on-site role based in Elodret for a Relationship Officer - Credit. The Relationship Officer will develop and maintain strong client relationships, manage credit portfolios, assist clients in accessing loan products, and ensure their financial needs are met effectively.

Key Responsibilities

Key responsibilities include:

• Evaluating loan applications.
• Developing and maintaining strong client relationships (Business Relationship Management).
• Managing credit portfolios (requires Finance and Sales expertise).
• Assisting clients in accessing loan products.
• Ensuring clients' financial needs are met effectively.
• Providing excellent customer service.
• Maintaining timely communication with clients.
• Working collaboratively with the sales and finance teams to meet company goals.

Qualifications and Skills

• Education: Bachelor’s degree in Business, Finance, or a related field is preferred (BA/BSc/HND).
• Experience: Relevant experience in the finance or credit industry is an asset.
• Core Competencies:
  • Strong skills in Business Relationship Management and the ability to foster mutually beneficial client relationships.
  • Finance and Sales expertise for effectively managing credit portfolios and meeting targets.
  • Excellent Communication and Customer Service skills to address client needs, provide support, and maintain satisfaction.
  • Ability to work collaboratively and demonstrate a customer-first approach.
  • A proactive and results-oriented mindset with strong analytical skills.