Debt Collector

Purpose of the Role

The Debt Collection Assistant supports the Finance team in following up outstanding customer payments, maintaining accurate debtor records, and ensuring timely cash collections in line with approved credit terms.

Key Responsibilities

Debt Follow-Up & Collections Support

• Conduct daily follow-ups on outstanding invoices through calls, emails, and reminders.
• Share customer statements and payment reminders as instructed.
• Track promised payment dates and follow up on missed commitments.
• Support site visits for collections where required.

Debtors Records & Aging

• Maintain up-to-date debtor schedules and aging reports.
• Update payment trackers and collection logs accurately.
• Flag overdue and high-risk accounts to the supervisor.

Customer Coordination

• Liaise with customers on payment status and documentation requirements.
• Support resolution of minor billing queries to unblock payments.
• Escalate disputes or persistent delays for further action.

Internal Coordination

• Work closely with Billing, Operations, and Sales teams to confirm service delivery and invoice accuracy.
• Ensure all invoices and supporting documents are properly filed and accessible.

Reporting & Administration

• Prepare daily and weekly collection follow-up reports.
• Maintain organized records of all collection communications.
• Support audits and management reviews when required.

Qualifications & Experience

Education

• Diploma or Degree in Accounting, Finance, Business Administration, or a related field.

Experience

• 1–2 years’ experience in debt collection, accounts receivable, or finance support role.
• Exposure to service-based environments is an added advantage.

Key Skills & Competencies

• Good communication and follow-up skills.
• Basic negotiation and customer handling skills.
• Strong attention to detail and record keeping.
• Proficiency in Microsoft Excel and basic accounting systems.
• Reliable, persistent, and results-oriented.