Relationship Officer - Credit

TGL is a leading non-bank financial Services Company registered in Kenya under the Companies Act (CAP 486) of the Laws of Kenya. TGL product offerings include Logbook Loans, Trade Finance and Insurance products. Professionally managed, TGL has a proven track record in providing highly effective solutions which are innovative, structured and customized to meet client needs.

Role Description

This is a full-time, on-site role for a Relationship Officer - Credit, based in Nakuru and Eldoret. The Relationship Officer will develop and maintain strong client relationships, manage credit portfolios, assist clients in accessing loan products, and ensure their financial needs are met effectively.

Key responsibilities include:

• Evaluating loan applications.
• Providing excellent customer service.
• Maintaining timely communication with clients.
• Working collaboratively with the sales and finance teams to meet company goals.

Qualifications

Candidates should possess the following skills and qualifications:

• Strong skills in Business Relationship Management and the ability to foster mutually beneficial client relationships.
• Finance and Sales expertise for effectively managing credit portfolios and meeting targets.
• Excellent Communication and Customer Service skills to address client needs, provide support, and maintain satisfaction.
• Ability to work collaboratively and demonstrate a customer-first approach.
• Relevant experience in the finance or credit industry is an asset.
• Bachelor’s degree (BA/BSc/HND) in Business, Finance, or a related field is preferred.
• A proactive and results-oriented mindset with strong analytical skills.