The Relationship Manager (Branch Manager) takes the leadership role at the branch and mentors the branch staff towards the achievement of VisionFund Kenya's (VFK) Mission, Vision, and Strategic Objectives. The role ensures the branch attains high standards of customer service, retention, and excellent compliance with internal and local regulations. The manager is a marketing champion for the products and services of VisionFund Kenya MFI within the area coverage.
Key Responsibilities
Credit Risk & Operational Compliance
Implement policies, procedures, and internal controls at the branch.
Oversee accurate client assessments, credit appraisals, and loan approvals.
Conduct regular credit committee meetings and loan quality reviews.
Monitor field activities, delinquency trends, and enforce early recovery strategies.
Ensure adherence to regulatory and institutional policies including Know Your Customer (KYC), Anti-Money Laundering (AML), and data privacy.
Prepare for internal and external audits; close 85% of issues within 90 days.
Branch Staff Supervision & Development
Plan branch staffing and evaluate existing staff in accordance with management decisions.
Ensure that branch staff maintain high morale and identify capacity building/training needs.
Undertake periodic performance appraisals and staff development plans.
Conduct regular coaching, performance reviews, and productivity assessments.
Identify and mentor at least one high-potential team member per year.
Implement action plans from staff engagement surveys and support staff wellness.
Achieve a staff retention rate of 90% or higher.
Financial Performance & Growth
Achieve branch disbursement, client acquisition, collection, and profitability targets.
Maintain Portfolio at Risk (PAR > 1 day) below 5% and ensure write-offs are minimized.
Lead local business development initiatives, including marketing and community outreach.
Promote financial inclusion by growing new clients and retaining at least 90% of existing ones.
Ensure timely turnaround for loan applications and approvals.
Digital Tools Utilization
Ensure full usage of the core banking system, digital field applications, and MIS platforms.
Monitor loan origination, disbursement, and collections through system dashboards.
Train staff and clients on using digital channels to enhance efficiency and access.
Planning & Stakeholder Management
Develop the branch business plan and annual work plans.
Maintain strong relationships with clients, local leaders, faith institutions, and strategic partners.
Support implementation of partnerships and ensure compliance with MOU deliverables.
Represent the branch in community events and institutional forums.
Sales, Marketing & Customer Experience
Submit timely and accurate branch reports.
Monitor market trends and provide intelligence on customer behavior and competition.
Champion branch expansion in new markets and implement a customer-driven approach.
Uphold client protection principles and Safeguarding Protocols.
Organize and oversee client training in financial literacy and responsible borrowing.
Implement Empowered Worldview (EWV) and group engagement sessions.
Qualifications & Requirements
Diploma or degree in Finance, Business Administration, Economics, or a related field.
Minimum 3 years’ experience in microfinance or retail banking operations.
Strong leadership, coaching, and team-building experience.
Sound knowledge of credit operations, compliance, and financial services.
Experience in managing fraud prevention, audit compliance, and internal controls.
Ability to manage change, drive innovation, and navigate challenges with resilience.
Tech-savvy and open to digital transformation initiatives.
Committed Christian, able to stand above denominational diversities and lead daily devotions.
How to Apply
Interested and qualified candidates should apply online through the World Vision career portal by visiting the application link below.
How to Apply
Interested and qualified candidates should apply directly through the World Vision Workday portal: Apply Here. Follow the instructions on the site to submit your application.
