BANK OF AFRICA - KENYA LIMITED (BOA-KENYA) is a commercial bank providing banking services to corporate, SME and retail clientele.
Role Summary
The role is responsible for the management of written off accounts by repairing and offering cures with the aim of writing back and making income for the bank.
Responsibilities and Accountabilities
Management of the written off book to get collections and write backs (70%):
Daily engagements through calls, texts, emails, and client visits to regularize accounts and offer cures.
Minuting all meetings held and actioning on the same.
Liaising with branches and service providers when following up on defaulters.
Attending court as bank witness to ensure the bank gets favorable judgements and recover debts.
Pursuing execution of decrees given at court rulings so as to push the defaulters to pay.
Customer Satisfaction (5%):
Resolution of complaints and proposals from clients and business with agreed TAT.
Follow up on laid down procedures when dealing with clients and stakeholders while representing the Bank.
Training, Culture and Values (5%):
Training on any related field required on the job.
Ensure to meet required Training Hours & Pass mark of 80%.
Adherence to Documented Recovery Processes and Procedures (10%):
Ensuring physical and digital files are updated on a daily basis.
Following laid down procedures and processes while pursuing debts.
Adherence to SLAs (10%):
Ensuring all customer correspondences are attended to within 48 hours.
Ensuring all correspondences from legal officers are responded to within 24 hours.
Requirements
Bachelor’s Degree in Business Administration, Finance, Accounting, or a related field.
Minimum 3 years banking experience especially in credit, recoveries/PQM with a good understanding of credit policies and procedures.
Good understanding of CBK prudential guidelines, Banking Act, IFRS, and other relevant statutes in banking.
