Absa Bank Limited is seeking a Home Loan Specialist to recruit and retain Home Loan customers, deliver exceptional retail business performance through Home Loan sales and excellent customer service, and develop a high profile for Home Loans across branch networks while maintaining operational rigour.
Key Responsibilities
Sales and Service (75%)
Drive and deliver exceptional sales performance by identifying and meeting customer's home loan needs.
Achieve and exceed Home Loan and Cross Sale targets.
Utilize standard sales processes to identify customer requirements and facilitate understanding of the Home Loan process.
Champion and manage Home Loan products and channels.
Own and drive outlet home loan sales objectives and targets.
Maintain Home Loan sales performance statistics for management information usage.
Manage customer queries and complaints by taking ownership, escalating where necessary, and resolving in a timely manner.
Identify opportunities to refer customers to appropriate delivery areas for other products/advice.
Ensure documentation such as home loan applications and internal submission forms are completed accurately and error-free.
Deliver world-class customer service practices adhering to service standards.
Collate and package relevant documents accurately for processing.
Conduct branch Home Loan marketing campaigns and participate in country-level campaigns.
Operational Rigour Practices (15%)
Achieve operational rigour excellence in all processes to ensure satisfactory audit results.
Follow Retail end-to-end procedures for Home Loans, ensuring new accounts are KYC compliant.
Comply with operational risk and rigour requirements including Health & Safety standards and premises security.
Ensure the Bank's Home Loan lending criteria is met.
Team Working (5%)
Build effective relationships with branch staff and key support functions (e.g., service delivery, risk) to develop networks for potential Home Loan referrals.
Share knowledge, experience, and best practices with team members.
Provide cover for other Home Loan Advisors at all levels when required.
Provide honest, direct, and constructive feedback to others, as well as progress updates on leads/referrals.
Build relationships with external stakeholders to obtain external sales leads.
Self-Development (5%)
Agree on performance development objectives with the team leader.
Pursue self-development to increase personal effectiveness.
Qualifications and Experience
Bachelor of Commerce or Business Administration (Banking and Finance / Marketing).
At least 2 years of sales experience within Absa and 5 years combined experience with a concentration in Mortgage sales.
Knowledge and Skills
Good understanding of Retail goals, objectives, cost control, and income contribution.
Thorough understanding of the sales process and in-depth knowledge of Home Loan products and lending policies.
Good working knowledge of internal and generic Home Loan processes, procedures, and tariffs.
Understanding of relevant Home Loan legislation e.g., KYC, Money Laundering, Banking Code, Service Standards, etc.
How to Apply
Interested and qualified candidates should apply online by visiting Absa Bank Limited Careers before August 19, 2026.
