Calltronix Contact & Training Centre is a business communication and collaboration process automation company that utilizes the latest technologies and best industry practices to improve productivity, efficiency, and accountability within organizations. We are seeking a dedicated Project Manager to lead and manage our project lifecycle from inception to completion.
Role Overview
The Project Manager will be responsible for determining and developing project scopes and objectives, ensuring technical feasibility, and managing resource allocation. The role involves coordinating between internal teams, third-party vendors, and clients to ensure projects are delivered on time, within scope, and within budget. You will play a critical role in providing updates to stakeholders and maintaining the high standards of project execution expected within the contact center and technology industry.
Key Responsibilities
Determine and develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
Develop and manage a detailed project plan to track progress.
Predict resources needed to reach objectives and manage them in an effective and efficient manner while ensuring availability.
Coordinate internal resources and third parties/vendors for the flawless execution of projects.
Prepare budgets based on scope of work and resource requirements.
Ensure that all projects are delivered on-time, within scope, and within budget.
Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress.
Manage contract execution with clients by ensuring contractual obligations are met and communicating expected deliverables.
Utilize industry best practices, techniques, and standards throughout entire project execution.
Monitor progress and adjust as needed, measuring performance using appropriate systems and tools.
Report and escalate issues to management as needed.
Manage relationships with clients and all stakeholders.
Perform risk management to minimize project risks.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation.
Required Skills & Qualifications
2–3 years’ experience in project management or a related role.
Bachelor’s degree in Business, IT, or a related field.
Proven experience managing projects across the full lifecycle (scope, budget, timelines).
Experience within a contact centre and/or technology environment is required.
Basic knowledge of CRM systems or general technical/technology concepts.
Strong communication skills (both written and verbal) with the ability to engage stakeholders effectively.
Excellent client-facing and interpersonal skills.
Strong organizational and multitasking abilities with high attention to detail.
Proficiency in Microsoft Office tools.
Strong problem-solving and analytical skills.
Familiarity with project management tools, methodologies, and best practices.
Preferred Qualifications
Solid technical background, with understanding or hands-on experience in software development and web technologies is an added advantage.
Project Management Professional (PMP) certification is preferred.
Knowledge of ticketing systems or customer service metrics (e.g., CSAT, FCR).
Working knowledge of other CRM solutions in the market.
How to Apply
Interested and qualified candidates should apply online by visiting the following link: https://www.myjobmag.co.ke/apply-now/1228355. Applications must be submitted by the deadline of May 18, 2026.
How to Apply
Interested and qualified candidates should apply online through the portal on calltronix.com. You can access the application page directly via: https://www.myjobmag.co.ke/apply-now/1228355. Ensure you complete your application before the deadline on May 18, 2026.
