The Product Trainer role involves developing and delivering comprehensive training programs for new employees, agents, and dealers across the country, focusing on Mogo's financial products, loan processes, and CRM systems. This position is crucial for ensuring team proficiency and effective customer engagement regarding loan applications and mobile app usage.
Key Responsibilities:
- Develop and deliver comprehensive training programs for new employees, focusing on Mogo’s products, loan processes, and CRM systems.
- Train agents and dealers on using Mogo’s mobile app and other relevant software, ensuring they can effectively engage with customers and manage loan applications.
- Create training materials, including presentations, manuals, and documentation.
- Evaluate the effectiveness of training programs and continuously improve based on feedback.
- Work closely with the Area Sales Manager and other leaders to identify training needs and adjust programs accordingly.
- Monitor employee performance and provide coaching to ensure proficiency in using Mogo's systems and processes.
- Assist in the development of onboarding processes for agents, dealers, and other team members.
Qualifications and Requirements:
The successful candidate must possess:
- A qualification of BA/BSc/HND.
- Proven experience as a trainer, preferably in sales or finance.
- Experience in training people on using apps or software is a must.
- Strong communication, presentation, and organizational skills.
- Ability to create effective training materials and courses.
- Familiarity with mobile apps and CRM systems used in device financing.
- Fluency in English and Swahili.
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