Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are looking for a Pest Control Team Leader to support the business in East Africa, specifically in Nairobi, Kenya.
Responsibilities
Service Management: Set individual and team service targets with the Branch Manager to achieve business goals, including retention budgets and growth rates.
Team Leadership: Manage a team of Service Programmers, Supervisors, and Technicians; conduct regular performance reviews and take corrective actions as needed.
Training & Competence: Ensure team competence through training, supervision of new recruits, and ongoing coaching, including formal Technician Performance Assessments (TPA) and remedial training.
Policy Compliance: Adhere to company policies such as OH&S, HR, and Security, maintaining accurate training records.
Quality Assurance: Conduct Supervisory Quality Assurance checks at client sites, ensuring service quality and maintaining client relationships.
Operational Efficiency: Manage service scheduling to meet productivity targets, analyze reports, and maintain world-class service standards.
Customer Relations: Resolve customer complaints professionally, follow up to ensure satisfaction, and report competitor activities to management.
Retention Strategy: Participate in customer retention strategies by conducting account reviews and ensuring prompt service responses.
KPI Management: Maintain technician productivity, manage overtime and leave, and drive continuous KPI improvement.
Meeting & Reporting: Hold regular team meetings and report performance to the Branch Manager.
Resource Management: Ensure proper tools, equipment, chemicals, and safety gear are issued, maintained, and used correctly by trained personnel.
Technical Data Management: Manage service data accurately using systems like iCABS/Progress, correcting and planning as required.
Financial Control: Control service costs and resources in line with financial forecasts and targets.
Field Support: Spend field time with service staff to boost morale and service quality.
Termination Management: Respond promptly to termination notices, gather client feedback, and attempt to reverse decisions.
Requirements
Holding a diploma or degree in any business-related discipline.
Demonstrated experience in leadership roles, especially in managing a service team.
Experience in pest control is considered an advantage.
Comprehensive understanding of the Company’s products and services.
Strong dedication to the principles of service excellence, relationship building, teamwork, and customer focus.
Effective negotiation abilities.
Capability to mentor and develop team members.
A client-focused, service-oriented approach.
Energetic, self-motivated, and proactive behavior.
How to Apply
Interested and qualified candidates should apply online via the Rentokil Initial careers portal. Visit careers.rentokil-initial.com to submit your application.
How to Apply
Interested and qualified candidates should apply online via the Rentokil Initial careers portal. Click the application link provided on the job site or go directly to careers.rentokil-initial.com to complete your submission.
