The Parts Field Sales Representative role in Nanyuki is crucial for maintaining and growing relationships with key account customers and driving revenue through active parts sales, particularly within the agricultural machinery sector. This position requires proactive sales execution, strong organizational skills, and technical proficiency in parts management.
Key Responsibilities
- Maintain relationships with key account customers by providing high-quality, personalized service to ensure long-term loyalty.
- Execute sales growth strategies on a monthly and quarterly basis, mapping regions according to purchasing capabilities and preparing detailed visit plans.
- Drive revenue through active selling by upselling parts during customer interactions and participating in company-organized promotions.
- Manage parts inventory and efficiency by using catalogs for accurate information and utilizing inventory allowances to minimize idle or obsolete stock.
- Coordinate cross-departmentally with Service, Sales, and the Body Shop to ensure all parts requests are met promptly.
- Support technical operations by assisting Service Technicians in determining parts requirements and providing them with necessary items with minimal wait time.
- Handle customer inquiries and orders by answering questions, following up on sales, and informing customers when special order parts arrive.
- Monitor market trends by keeping up to date with New Holland and competitor products and rates to remain competitive.
- Ensure administrative accuracy by maintaining a proper filing system for repair orders, special orders, and back orders.
- Promote process improvement by identifying opportunities to enhance methods within the Parts Department.
Qualifications and Skills
To be successful in this role you would need:
- Experience: 2 years in agricultural machinery parts sales with a proven track record of sales performance.
- Education: A minimum of a degree in a business-related field; additional training in customer service is an advantage.
- Strategic Mindset: Ability to map regions according to purchasing capabilities and execute sales growth strategies.
- Organizational Skills: High level of accuracy, attention to detail, and the ability to meet deadlines while working autonomously.
- Technical Proficiency: Computer literacy and the ability to utilize parts catalogs/resources effectively.
- Mobility: A valid driving license is required for field-based travel.
