iXAfrica is the largest and most technologically advanced digital habitat for cloud, colocation and connectivity in East Africa designed to attract hyperscale, internet and enterprise customers to the region’s largest data hub. We are seeking an Operations Team Leader to oversee our 24/7 site operations and ensure the highest standards of excellence.
Role Overview
The Operations Team Leader is responsible for managing on-site personnel and vendors, ensuring continuous uptime, and maintaining site discipline in a high-availability data center environment.
Key Responsibilities
Shift Management: Leading 24/7 shift planning, coverage, and handovers.
Team & Vendor Supervision: Supervising on-site teams and service vendors to ensure compliance and quality delivery.
Maintenance Coordination: Coordinating daily, weekly, and monthly maintenance activities across the facility.
Facility Management: Managing site services including security, cleaning, facilities, and handyman support.
Client Support: Supporting and overseeing client deployment activities on-site.
Incident Response: Acting as the first line of response for operational incidents.
Performance Tracking: Tracking KPIs, SLAs, task completion, and team/vendor performance.
Compliance: Enforcing operational procedures, safety standards, and general site compliance.
Ideal Profile
Strong background in operations leadership and team supervision.
Proven ability to manage vendors, site discipline, and service delivery.
Comfortable working in a high-availability, customer-facing environment.
Deeply focused on uptime, accountability, and operational excellence.
Qualifications
Bachelor's Degree (BA/BSc) or Higher National Diploma (HND).
Relevant Professional Certificate.
How to Apply
Eligible candidates are invited to email their CV to hr@ixafrica.co.ke. Please note that candidates without the requisite qualifications should not apply, and only those who meet the threshold will be contacted.
How to Apply
Eligible candidates should email their CV to hr@ixafrica.co.ke. Only candidates who meet the qualifications threshold will be contacted.
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