Solvo Global is seeking a talented Network Engineer to join their team in Nairobi. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses across 50+ industry specialties. The Network Engineer will be responsible for managing and maintaining complex network infrastructures, ensuring high performance, and resolving technical issues across various platforms.
Key Responsibilities
Network Monitoring & Performance
- Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and proprietary tools like Cosmos.
- Analyze performance trends, bandwidth, latency, packet loss, and KPIs.
- Maintain monitoring thresholds, alert policies, and SLA metrics.
Incident & Problem Management
- Respond to alerts and outages within SLA timeframes.
- Perform triage, diagnosis, and manage the incident lifecycle.
- Conduct root cause analysis (RCA) and document lessons learned.
- Track trends and recommend preventive measures.
Escalation Management
- Act as the primary escalation point for Tier 1 and Tier 2 support teams.
- Escalate complex issues to Tier 4 engineers and specialized teams.
- Coordinate vendor support and facilitate bridge calls during major incidents.
- Manage communication between technical teams, management, and stakeholders.
Network Operations & Maintenance
- Execute firmware updates, patches, and configuration changes.
- Configure routers, switches, firewalls, load balancers, and wireless controllers.
- Implement VLANs, access control policies, and VPN connections.
- Perform change management and maintenance window activities.
Troubleshooting & Support
- Resolve issues across LAN, WAN, MPLS, SD-WAN, and wireless networks.
- Troubleshoot routing/switching protocols such as BGP, OSPF, EIGRP, and STP.
- Analyze traffic using Wireshark and tcpdump.
- Address DNS, DHCP, firewall, NAT, and VoIP issues.
- Handle SSID requests and conference technology issues.
Field Technician Coordination
- Coordinate dispatches for WiFi site surveys, coverage analysis, and wireless optimization.
- Support third-party vendor troubleshooting for video, VoIP, and conference room technology.
Documentation & Collaboration
- Maintain network documentation, topology diagrams, and SOPs.
- Participate in capacity planning and continuous improvement initiatives.
- Collaborate with engineering and vendors to integrate new technologies.
Required Qualifications and Skills
Technical Skills
- Strong knowledge of TCP/IP, routing protocols, VLANs, and QoS.
- Experience with Cisco, Ruckus, Aruba/HP, and Meraki hardware (routers, switches, wireless controllers).
- Proficiency with Firewalls: Cisco ASA, Fortinet, Watchguard.
- Experience with monitoring tools: SolarWinds, PRTG, Nagios, Zabbix.
- Expertise in Wireshark, tcpdump, and packet analysis.
- Knowledge of VPN, SD-WAN, and load balancers.
- Familiarity with Property Management Systems (PMS) and hospitality technology is a plus.
Certifications
- Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified, CompTIA Network+, CWNA, or Fortinet NSE.
Experience and Education
- BA/BSc/HND in a relevant ICT field.
- 1+ years of experience in network operations or a NOC environment.
- Experience in incident management and escalation handling.
How to Apply
Interested and qualified candidates should apply online via the link provided below.
