The Member Association Support Director oversees the development of Member Association (MA) capabilities in designing and implementing national strategies, programme development, monitoring, evaluation, accountability and learning (MEAL), and advocacy. This includes providing guidance, training, tools, and standardized, replicable processes to ensure high-quality service delivery across the federation.
Tasks and Responsibilities
- Strategy and Programme Quality and Delivery: Oversees the development of Member Association (MA) capabilities in designing and implementing national strategies, programme development, monitoring, evaluation, accountability and learning (MEAL), and advocacy.
- Compliance, Risk, and Safeguarding: Oversees support to MAs in strengthening capabilities to implement the Federation’s safeguarding approach and manage incidents effectively. Supervises initiatives aimed at enhancing governance, risk management, and compliance capacities.
- Internal Operations Capability: Oversees support to MAs in building capacity within internal operational services, particularly in human resources, finance, and ICT, including cybersecurity.
- People Management: Leads, manages, and develops direct reports and departmental staff, ensuring effective performance and professional development.
- Safeguarding: Promotes awareness and implementation of safeguarding policies aimed at protecting participants, staff, and partners from all forms of harm. Ensures immediate reporting of any concerns and acts as a role model by demonstrating values-based conduct.
Responsibilities to Uphold Safeguarding Standards
As part of SOS Children’s Villages, you are responsible for maintaining a safe and protective environment. Expected actions include:
- Commitment to the Code of Conduct and reflection on safeguarding implications.
- Active participation in identifying risks and applying mitigation strategies.
- Integrating safeguarding principles into daily decisions and tasks.
- Reporting concerns promptly and promoting a zero-tolerance culture of harm.
Requirements
- A minimum of 15 years progressive and relevant experience in the provision of global support services to a large number of diverse national organisations/members.
- At least 5 years of senior-level experience in an INGO or equivalent global organisation.
- Minimum qualification: BA/BSc/HND.
- Willingness to travel up to 30% of the time.
- Excellent English language skills; French, Spanish, and Arabic are highly desired.
Technical Skills and Competencies
- Strong track record of capacity building in national organisations and extensive experience in shared services.
- Experience role-modelling an effective values-led and organisational working culture.
- Experience working with highly diverse and multicultural staff in a leadership role.
- Strategic thinking and outstanding interpersonal skills, with the ability to influence without direct authority.
- Passion for service delivery and stakeholder management.
Ways of Working
- Global Collaboration: Working effectively across countries, cultures, and time zones.
- Cross-functional Collaboration: Partnering with diverse experts to solve problems collectively.
- Matrix Structure Proficiency: Navigating solid and dotted reporting lines with clarity on responsibilities.
- Ownership: Taking initiative to address obstacles and see tasks through to completion.
- Strengthening Autonomy: Sharing knowledge and tools to help member associations become progressively independent.
How to Apply
Interested and qualified candidates should apply via the SOS Children's Villages career portal at: https://careers-sos-kd.icims.com.
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